This is a remote position.
Critical Functions
1. Program Management & Operations
- Oversee day-to-day execution of programs, including intake, eligibility, service delivery, and follow-up
- Refine and maintain program policies, procedures, and workflows; identify operational risks and implement solutions to improve efficiency and participant experience
- Assess and make any necessary improvements to intake process -- including evaluating, selecting, and implementing a long-term technology platform to replace current manual and stopgap workflows
- Develop and maintain documented SOPs for all core program functions, written for transferability
- Identify gaps in access or awareness and communicate insights to leadership
- Support the development and management of program reports and budgets for leadership and funders
- Track, analyze, and report on program outputs and outcomes
2. Community Partner Program (CPP) Administration
·Transition full CPP ownership from the Director of Operations upon hire, including knowledge transfer and process documentation
- Own the full CPP cycle from end to end -- annual grant funding outreach, partner agreement renewals, report collection and tracking, and payment processing
- Serve as the primary point of contact for all Community Partners
- Manage partner relationships proactively, ensuring agreements are current, reports are received on time, and partners have what they need to participate effectively
3. Community Outreach & Partnerships
- Build and maintain a targeted referral network of healthcare providers, imaging centers, social service agencies, and community organizations serving underserved populations
- Lead outreach meetings and presentations with referral partners
- Support outreach efforts to increase awareness and utilization of resources
- Serve as a point of contact for complex or high-priority referrals
4. Grants & Reporting
- Support grant applications by providing program data, narratives, and insights
- Track and report program outcomes for funders and internal use
- Maintain accurate and organized program documentation
5. Team & Cross-Functional Collaboration
- Supervise the Program Coordinator; provide day-to-day guidance, escalation support, quality oversight, and professional development
- Partner with the Director of Operations on administrative and operational needs
- Collaborate with Development on fundraising support including data, impact stories, and reporting
- Collaborate with marketing partners to develop and maintain referral tools such as program one-pagers, eligibility summaries, and intake materials
Requirements
Qualifications
Required:
- Bachelor's degree in public health, social work, nonprofit management, or a related field, or equivalent professional experience
·Minimum of 5 years of experience in program coordination or management within nonprofit, healthcare, or human serviceson a national level
- Experience with grant-making and grant-distribution program model
- Minimum of 3 years of Supervisory experience
- Experience in medical advocacy, patient navigation, or public health
- Demonstrated ability to evaluate and implement technology or process improvements in a program setting
·Strong organizational, analytical, and project management skills
- Self-starter who thrives in a small, fast-paced environment
- Excellent written and verbal communication skills
- Comfort working in a remote team environment
·Must work EST hours 9am-5pm
Preferred:
·Spanish proficiency
- PMP certification or equivalent project management credential
- Familiarity with referral-based or patient/client service models
- Experience with community outreach and referral network development
- Familiarity with grant-funded programs and reporting requirements
Salary
$70,000-$80,000 annually; exact compensation is based on a range of factors including the labor market, job level, internal equity, and budget. Offers will take into consideration the candidate's skills, education, experience, geographic location, and other necessary credentials.
Benefits
- Health, dental, vision, and retirement plan
- Work laptop and technology resources for a remote office
·Generous paid time off
- Flexible work arrangement in a fully remote environment
·A culture of learning and development
- The opportunity to contribute to a meaningful cause and advance your career in the nonprofit sector
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