The Director, Transformation - Insights is accountable for the overall strategy, design, operational health, and successful delivery of the Mayo Clinic Platform Insights program. This leader owns the program as a business capability, ensuring the Insights program delivers measurable value to partners while maintaining operational excellence, quality, profitability, and long-term scalability.
Working cross-functionally across Product, Growth & Management, Enablement, Delivery, Operations, Technology & Data, and Customer Success, the Director defines the program's market offering, governs its execution, and continuously evolves the program to meet changing partner needs and business objectives.
While the Growth & Management Team is accountable for partner acquisition, account growth, and commercial relationships, the Director serves as the executive owner of the Insights program itself, partnering closely with Growth to ensure successful partner outcomes and long-term program success.
The ideal candidate will have strong experience working with healthcare organizations, EMR/EHR integrations and interoperability, or other related data or technology fields.
Key Responsibilities
Program Strategy & Design
- Own the strategic vision, roadmap, and evolution of the Insights program.
- Define the capabilities, products, solutions, services, and experiences that comprise the Insights program.
- Develop and continuously refine the program value proposition with Marketing, ensuring alignment to market needs and organizational strategy.
- Establish program packaging, positioning, and pricing in partnership with Finance and Growth to ensure sustainable margins and competitive differentiation.
- Evaluate new capabilities and enhancements to expand program value while maintaining operational efficiency and scalability.
- Define program standards, governance, success measures, and operating models.
Program Delivery & Operations
- Own end-to-end delivery of the Insights program, ensuring high-quality execution and consistent partner experiences.
- Lead the operational performance of the program with accountability for quality, delivery effectiveness, time-to-value, and overall program health.
- Establish operational processes, governance, and performance metrics that drive predictable execution.
- Monitor program financial performance, delivery costs, utilization, and margin, implementing improvements to optimize value, profitability, and efficiency.
- Partner with Delivery Managers, Product, Enablement, Technology & Data, and other leaders to remove delivery obstacles and continuously improve execution.
- Ensure risks, dependencies, and operational issues are proactively identified and managed.
Executive Partner Leadership
- Serve as the executive program leader for Insights partners throughout program delivery.
- Build trusted executive relationships that reinforce confidence in the program's value and execution.
- Partner closely with the Growth & Management Team to support executive engagement, strategic planning, renewals, and expansion opportunities.
- Provide executive oversight for complex implementations, escalations, governance meetings, and strategic initiatives.
- Represent the voice of partners in driving ongoing program improvements.
Financial & Business Performance
- Own the operational and financial performance of the Insights program.
- Manage program economics, including delivery costs, resource efficiency, margins, and investment priorities.
- Establish and monitor key performance indicators for program health, partner outcomes, operational excellence, and financial sustainability.
- Drive continuous improvement initiatives that increase partner value while improving efficiency and profitability.
Leadership
- Build and foster a high-performing, collaborative program and delivery organization focused on accountability, innovation, and continuous improvement.
- Develop leaders and teams responsible for program design, delivery, and operational excellence.
- Promote cross-functional collaboration that aligns MCP partner teams around shared program outcomes.
- Champion a culture of quality, customer value, operational discipline, and continuous learning.
Success Measures
Success in this role is measured by:
- Insights program impact outcomes across healthcare organizations and patient lives.
- Insights program profitability and margin performance.
- Quality and consistency of program delivery.
- Time-to-value for partners.
- Partner satisfaction and executive confidence.
- Program adoption and utilization.
- Operational efficiency and scalability.
- Achievement of program performance and business objectives.
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Successful evolution of the Insights program to meet changing market and partner needs.
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added or assigned.
Qualifications
- 7-10 years of experience in leading and managing complex partnerships across the healthcare ecosystem
- Proven ability to innovate, problem solve and develop new ideas to advance strategic priorities
- Ability to lead, motivate and promote the continued development of professional staff in a decentralized environment
- Strategic thinker with the ability to formulate compelling vision and strategy and translate that to actionable roadmaps and results. Have superior executive presence and ability to lead executive meetings.
- Robust and proactive customer service ethic
- Strong analytical, project management, negotiation, and change management skills
- Effective written/verbal communication skills
- Highly collaborative style
- Ability to lead change and adapt quickly to changing business landscape.
- Experience working in cross-functional teams and ability to influence and build strong relationships across multiple levels of an organization.
- Curiosity, a can-do attitude and the ability to learn quickly and thrive in a complex, dynamic environment.
- Self-starter with outstanding organizational skills and ability to track multiple deliverables with minimal direction.
- Strong team management and leadership skills
- Must be an initiative taker, eager to break new ground and create opportunities for others
- MBA/PhD in business, science, or related field preferred.
- Experience leading innovation-related methodologies
- Agile delivery experience
- Assessing market opportunities, threats, and trends by attending industry events, reading industry publications, and gathering market intelligence and feedback
- Within markets, identify key customers, segments, and corresponding high-priority targets
- Strong outcome and target-based delivery skills
- Partnership management
About Company
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Company
Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
7-10 years leading complex healthcare partnerships; proven innovation, leadership, strategic thinking, and program management; MBA/PhD preferred; 10%+ travel; must be authorized to work without sponsorship.
Key Responsibilities
- owning program strategy
- leading program delivery
- managing financial performance
Job Details
- Category: Business Operations
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Rochester, Minnesota, United States
- Salary: USD 163,200 – 236,700 / year
- Languages: English
Benefits
- Retirement plan
About Mayo Clinic
A top-ranked healthcare provider dedicated to patient care, research, and education. — Industry: Healthcare