SUMMARY OF RESPONSIBILITIES:
The AgileOne Director, Implementation Services is responsible for the successful delivery, governance and ongoing strategic oversight of AgileOne’s most complex and high-impact client implementations while directly leading and developing the Project Management team. This role combines executive client leadership, portfolio and delivery governance, people management and continuous improvement. The Director establishes consistent project management standards, coaches Project Managers, ensures appropriate resource deployment and provides escalation leadership across strategic accounts.
The Director partners with all project workstream leaders, Enterprise Solutions Organization, back-end support teams and other internal stakeholders to translate client business requirements into scalable workforce solutions. This leader proactively evaluates portfolio health, delivery quality, risks, dependencies, adoption readiness and client satisfaction. The successful candidate will build team capability through structured upskilling, mentoring, performance management and succession planning, while using implementation lessons learned and field observations to advance AgileOne methodologies, tools and processes. This role also requires hands-on Project Management support and execution of key strategic projects as needed.
DESCRIPTION OF ESSENTIAL DUTIES AND FUNCTIONS (each duty and function listed indicates % of time to total 100%):
- Strategic Account Oversight & Executive Client Leadership 30%
- Provide executive oversight for strategic and complex accounts from discovery through implementation, hypercare and transition. Establish governance, maintain alignment with executive stakeholders, confirm measurable success criteria, monitor portfolio health and lead resolution of critical risks, issues and escalations.
- Project Management Team Leadership & Development 25%
- Directly manage and develop the Project Management team. Set performance expectations, coach delivery leaders, conduct regular portfolio and development reviews, identify skill gaps, create targeted upskilling plans, reinforce accountability and support succession and career development.
- Delivery Governance, Quality & Financial Management 15%
- Establish and enforce Project Management standards, stage gates, reporting and quality controls. Review timelines, scope, deliverables, resource plans, utilization, budgets, change control, dependencies and risks to ensure predictable delivery and successful go-live outcomes.
- Cross-Functional Solution & Program Leadership 10%
- Consult and partner with all project team workstream leaders, Client Services, Enterprise Solutions Organization, technology team, third-party vendors and other resources to ensure appropriate technology and process recommendations, system configuration decisions, business processes, supplier strategy and overall program design.
- Methodology, Process Improvement & knowledge Management 10%
- Develop and improve implementation models, playbooks, templates and post-implementation procedures. Capture lessons learned, standardize repeatable practices, reduce delivery redundancies and drive innovations that improve quality, speed, scalability and client experience.
- Pre-Sales & Strategic 5%
- Support sales and solutioning activities for strategic opportunities, including sales presentations, project estimates, proposals, implementation strategies, methodologies, risk considerations and transition planning.
The primary duties of this position are the performance and execution of the business operational requirements of the Company. This position’s primary duties include the exercise of discretion and independent judgment with respect to matters of significance.
- Support sales and solutioning activities for strategic opportunities, including sales presentations, project estimates, proposals, implementation strategies, methodologies, risk considerations and transition planning.
- Other duties as assigned 5%
MARGINAL FUNCTIONS (for each function listed indicates % of time):
- Other duties as assigned. 5%
REQUIRED QUALIFICATIONS:
The primary duties of this position are performance and execution of business operational requirements of the Company. This position’s primary duties include the exercise of discretion and independent judgment with respect to matters of significance. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- At least 10 years of progressive experience in project/program management, implementation leadership, process management or continuous improvement, including leadership of complex client-facing initiatives.
- At least 10 years of experience implementing MSP and/or complex workforce solutions strongly preferred.
- Demonstrated experience directly managing, coaching and developing project management professionals, including performance management, capability development and resource planning.
- Experience overseeing multiple concurrent projects or a portfolio of strategic accounts with accountability for scope, schedule, quality, financials, risks, dependencies and client outcomes.
- Experience leading global projects, Service Procurement implementations and cross-functional project teams.
- Demonstrated ability to establish trusted relationships with executive client stakeholders, internal leaders, suppliers and third-party partners.
- Demonstrated ability to identify solutions to complex situations, make sound decisions with incomplete information and adapt to changing client needs.
- Superior communication, executive presence, facilitation, interpersonal, team-building, conflict-resolution and negotiation skills.
- Demonstrated ability to build repeatable delivery practices, coach teams toward greater maturity and use project metrics to improve performance.
SUPERVISION EXERCISED/# OF STAFF:
Direct supervision of Project Managers and/or other Implementation Services resources as assigned. Accountable for workload management, coaching, performance management, development planning and team capability. Number of staff: TBD based on organizational design.
LANGUAGE/COMMUNICATION SKILLS REQUIRED (written & verbal):
Exceptional written, verbal, facilitation, presentation, and executive communication skills required. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures and applicable regulations. Ability to write executive-level reports, business correspondence, project documentation and procedural manuals. Ability to present information effectively, facilitate complex discussions and respond to questions from executives, managers, clients, customers, suppliers and the general public
COMPUTER/SYSTEM SKILLS REQUIREMENTS:
Proficient in Windows, MS Word, MS Excel, MS Project, Smartsheet, PowerPoint, E-mail, collaboration and project management tools, and AI tools. Ability to become proficient in all AgileOne Technology.
SKILLS REQUIREMENTS:
- Presentation Skills
- MS Office Suite Proficiency
- Project/program portfolio management
- Executive stakeholder management
- Project financial management
- Risk and issue management
- Resource planning
- Performance coaching
- Process Improvement
- Change management and governance
- Must operate with sound business ethics, integrity and accountability.
- Ability to manage multiple priorities in a fast-paced environment.
CERTIFICATES, LICENSES, REGISTRATION REQUIREMENTS:
- PMP preferred but not required. Change management or continuous improvement certifications are a plus.
WORK ENVIRONMENT/ PHYSICAL OR MENTAL ABILITIES:
The demands described here are representative of those that must be met by the employee to successfully perform the essential functions of the job with or without a reasonable accommodation.
MENTAL DEMANDS (list below indicates % of time):
- Problem Solving/Organization / planning / prioritization 90%
- Independent judgment and decision-making on matters of significance 85–90%
- Strategic thinking and enterprise/practice alignment 85–90%
- Program management, governance discipline, and roadmap execution 85–90%
- Cross-functional influence and stakeholder management 80–90%
- Problem solving / judgment / decision quality 80–90%
- Analytical skills and operational insight development 80–90%
- Escalation management and risk assessment 80–85%
- Standards, process, and operating model design 80–85%
- Confidentiality and discretion with sensitive business, workforce, and operational information 80–90%
- Verbal communication / presentation / facilitation 75–85%
- Written communication / executive documentation 75–85%
- Conflict resolution and negotiation 70–80%
- Creativity / innovation / continuous improvement 70–80%
PHYSICAL DEMANDS (list below indicates % of time):
- Stand: 5 %
- Sit: 90 %
- Squat: 0 %
- Walk: 10 %
- Bend: 5 %
- Repetitive Motion: keyboarding 90 %
- Climb: 0 %
- Twist: 2 %
- Operate Equipment: 0 %
- Air and other public transportation Business Travel: Less than 5 %
- Driving: Less than 10 %
- Lifting (lbs): Less than 10 lbs – less than 5% lifting
- Percentage of time Low Lifting: Less than 5 %
- Percentage of time High Lifting: Less than 5 %
- Carrying (lbs): Less than 10 lbs
- Percentage of time Carrying: Less than 5 %
Joining our global team
Joining our global team, you’ll become a member of the business community’s global partner for forward-thinking talent and resource-management solutions. The ActOne Group is the largest privately held, woman and minority-owned workforce management company in the United States, operates in over 30 countries, and services over 17,000 clients.
A career with The ActOne Group means you’re a part of something bigger. Your resume will be shared with the entire ActOne Group family, giving you exposure to opportunities in staffing, workforce solutions, and business services through brands like AppleOne, AgileOne, and more! We want to ensure you have every opportunity to be the best you can be in the position where you fit best.
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records.
For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
The Know Your Rights poster is available here: Know Your Rights Poster (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)
The pay transparency policy is available here: Pay Transparency Policy (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
If you believe, you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to accommodationrequest@ain1.com for assistance.
The Company participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
E-Verify Poster (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)
Vets/Disabled
10+ years progressive project/program management or implementation leadership; experience managing project management professionals; PMP preferred; proficiency in Windows, MS Office, MS Project, Smartsheet, PowerPoint, and AI tools.
Key Responsibilities
- overseeing client implementations
- leading project management team
- managing delivery governance
Skills & Tools
Windows, Microsoft Word, Microsoft Excel, Microsoft Project, Smartsheet, PowerPoint, AI tools
Job Details
- Category: Project and Program Management
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Torrance, California, United States
- Languages: English
About AgileOne
A global partner for forward-thinking talent and resource-management solutions. — Industry: Consulting Services