EXCEPTIONAL HOSPITALITY STARTS WITH YOU
This role is based at one of our corporate offices in McLean, VA, Dallas, TX or
New York, NY; or Remote
This is your chance to be part of a Global Sales Team that ensures Hilton owners
and operators receive the combined benefits of scale, access, competence, and
experience. As Director HWS Operations, you will support the B2B sales team that
grows revenue across all B2B customers segments. Reporting to the Senior
Director, Global Sales Enablement & HWS Operations, you will focus on end-to-end
process operationalization and optimization of core sales programs. You will
also lead change management to lead seller adoption, efficiency, and experience.
What you'll do during a typical day:
Lead end-to-end process optimization and execution across interdependent
Sales Enablement and Operations teams with the goal of improving operational
efficiency, seller experience and performance.
Manage operational execution of steady state sales programs, ensuring
alignment across stakeholders, timelines, dependencies, communications, and
deliverables.
Lead change management efforts tied to new system, tool, and process
enhancements to drive adoption and user satisfaction with Sales leadership
and professionals.
Develop communication strategies, operational updates, training coordination,
and stakeholder engagement plans for steady state sales programs (e.g.,
account planning, segmentation, rosters)
Monitor operational health, program effectiveness, and adoption metrics,
partnering with leadership to identify risks, gaps, and continuous
improvement opportunities.
How you'll collaborate with others:
Collaborate with functional SMEs and peers (Sales Performance Management,
Solutions, and Governance) and key partners from Sales Strategy, Support,
Analytics, HR, Product, and Technology teams to coordinate operational
processes and business initiatives.
Work with regional and segment sales leaders to gather feedback, agree on
needs, and support consistent execution across the organization.
Coordinate with Strategy, Communications, and HR partners to support rollout
plans, user readiness, and adoption efforts.
Support enterprise and commercial projects by ensuring operational readiness,
communication alignment, and execution support.
Projects you'll take ownership of:
Complex process optimization programs that improve scalability, efficiency,
and consistency across sales operations sub-functions (e.g., Rosters).
Design, documentation, standardization, and continuous improvement of sales
processes, workflows, and operational routines.
Manage operational planning for primary sales programs, including timelines,
stakeholder coordination, risks, and communications.
Develop and execute holistic change management and communication strategy to
enhance storytelling and, and custom communication plans associated with new
systems, workflows, operational changes, and enablement projects.
WHAT IT TAKES TO MAKE THE STAY
You have these minimum qualifications:
Seven (7) years of experience in Sales Operations, Business Operations,
Program Management, Enablement, or related commercial functions
Experience supporting operational transformation, process improvement, or
change management projects in complex, matrixed organizations
Understanding of sales operations processes, including sales planning,
performance management, enablement, systems, and workflow optimization
Willing to travel up to 10%
It would be useful if you have:
BA/BS/Bachelor'sDegree
Experience in hospitality, travel, service, B2B sales, or related industries
Project, Change, or Process Management certifications (e.g., PMP, Prosci)
Based in or willing to relocate to McLean VA, Dallas, TX or New York, NY
HOW WE'LL HELP YOU THRIVE
At Hilton, the hospitality we're known for doesn't end with our guests. We
proudly invest in our Team Members' wellbeing, supporting you through all of
life's moments. When you join Hilton, our exceptional care extends to you with
unmatched perks and benefits, including:
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with
room rates as low as $40/night at our world-class hotels through our Go
Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP),
you can invest in Hilton shares at a 15% discount to help build your
financial future
Paid parental leave – Because family matters. We offer paid leave for
eligible Team Members, including partners and adoptive parents
Personalized caregiving support – Access dedicated caregiving concierge
services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single,
compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Eligible Team Members
can access free counseling and support through our best-in-class Employee
Assistance Program (EAP)
Generous paid time off (PTO) – Recharge, relax, and take time for what
matters most
Health & welfare benefits – From checkups to dental cleanings to new glasses,
we offer a variety of health plans that keep you and your family covered
Financial security for your future – Our retirement plans make it easier to
save for what's next
Benefits availability may vary depending on Team Member's location as well as
terms and conditions of employment and are subject to the terms and conditions
of each specific program/plan.
Hilton offers its eligible team members a comprehensive benefits
[https://jobs.hilton.com/benefits] package to support their mental and physical
well-being, so they can Thrive personally and professionally. The pay range for
this role is $130,000 – $175,000 and is determined based on applicable and
specialized experience and location. Subject to plan terms and conditions, you
will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, and
the Company's long-term incentive plan, consistent with other team members at
the same level and/or position within the Company.
#LI-REMOTE
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build
an exceptional workplace for the Team Members who make it all possible. As a
global leader in hospitality, we’ve welcomed more than 3 billion guests
worldwide, all while staying true to our founding vision: to fill the earth with
the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best
Workplaces list by Great Place to Work and Fortune. With our suite of
world-class brands [https://www.hilton.com/en/brands/],
[https://urldefense.com/v3/__https://www.hilton.com/en/brands/__;!!ACWV5N9M2RV99hQ!O2xa4zGt-T01ceC-TUkMR1pfcFCVB7ok76P2VHgrYJIgwQs8Hw4LctiIL1cb1PVtH7hfkg0RhiUKqr1rbiE9oUenw2MC$] and
a company-wide commitment to providing the best stay for every guest, we’re
setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports
your journey every step of the way. Come for the job, stay for the career—and
help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog
[https://jobs.hilton.com/blogs] to see why we’re more than a great place to
stay—we’re a great place to work.