At Achieve Life Sciences, you’ll help build the commercial capabilities needed to support the potential launch of cytisinicline, an innovative treatment in development for nicotine dependence. As we prepare to bring cytisinicline to market, we’re building a field organization and commercial infrastructure designed to engage healthcare professionals effectively and deliver a coordinated customer experience.
Reporting to the Executive Director, Commercial Operations, the Director, Field Analytics & Operations will lead the strategy and execution behind field deployment, incentive compensation, commercial systems, field performance analytics, and coordinated HCP engagement. This is a hands-on leadership opportunity for someone who can move from executive-level planning to detailed operational problem-solving in a lean, launch-stage organization.
What You’ll Do
- Lead Field Strategy & Deployment: Own the field effectiveness roadmap, including field force sizing, territory design and alignment, HCP/HCO targeting, segmentation, and call planning to support launch readiness and commercial objectives.
- Own Incentive Compensation: Design and administer incentive compensation plans, quota methodology, crediting rules, payout calculations, and dispute resolution. Establish governance with Finance, HR, Legal, and Compliance.
- Manage Commercial Systems: Serve as the commercial business owner for field-facing CRM and technology, including platforms such as Veeva. Translate field needs into system requirements and drive configuration, adoption, and continuous improvement.
- Build Field Analytics & Reporting: Establish trusted performance dashboards, territory and account scorecards, call activity reporting, quota attainment views, and launch KPIs. Use automation and AI where they meaningfully improve decision-making.
- Coordinate HCP Engagement: Help shape an integrated customer engagement model that connects in-person, virtual, and remote field interactions with approved email, digital marketing, speaker programs, and other non-personal channels.
- Operationalize Omnichannel Strategy: Partner with Marketing, Digital/Omnichannel, Medical Affairs, Market Access, and Patient Services to coordinate customer journeys, engagement triggers, and next-best-action recommendations.
- Connect Data & Insights: Integrate field and non-personal engagement data to build a unified view of HCP engagement. Translate performance trends and customer insights into recommendations for targeting, deployment, and resource allocation.
- Establish Field Governance: Develop scalable processes, controls, and change management practices that support reliable execution, transparent performance measurement, and compliant field operations.
- Lead Cross-Functional Planning: Partner with Sales, Finance, HR, Legal/Compliance, IT, and Data Strategy & Operations to align priorities, manage dependencies, and translate commercial objectives into field-ready capabilities.
- Manage Resources & Vendors: Oversee field operations vendors, budget planning, and capability investments, balancing launch requirements, organizational capacity, and cost.
- Build for Scale: Initially operate as the function’s primary subject matter expert, supported by external partners, with the opportunity to build a team as the organization grows.
What You’ll Bring
- Bachelor’s degree in a quantitative, business, or life sciences discipline.
- 10+ years of pharmaceutical or biotechnology experience, with substantial experience in field operations, sales operations, commercial operations, field effectiveness, incentive compensation, or launch readiness.
- Experience supporting multiple U.S. specialty pharmaceutical or biotech launches, including field deployment, territory alignment, incentive compensation, CRM, and performance reporting.
- Demonstrated ownership of field operations or field effectiveness, including vendor management, cross-functional decision-making, and senior stakeholder engagement.
- Hands-on experience defining requirements for and overseeing CRM, incentive compensation, territory alignment, and field reporting platforms.
- Experience coordinating personal and non-personal HCP engagement channels as part of an integrated customer engagement strategy.
- Working knowledge of pharmaceutical commercial compliance, including applicable promotional requirements, PhRMA Code standards, HCP data privacy and consent, and incentive compensation controls.
- Strong analytical skills, including advanced Excel and experience with Tableau, Power BI, or similar business intelligence platforms. SQL experience is preferred.
- Strong business judgment, communication skills, and the ability to translate complex operational analysis into clear recommendations.
Preferred Qualifications
- MBA or relevant master’s degree.
- Experience with Veeva CRM, marketing automation, customer data platforms, or next-best-action tools.
- Familiarity with prescription, claims, specialty pharmacy, hub, and HCP/HCO reference data.
- Experience building commercial capabilities in a lean, pre-launch organization.
Who We Are
At Achieve, we are committed to bringing medicines forward that contribute to a healthier world. Achieve is a specialty pharmaceutical company committed to advancing cytisinicline as a widely available treatment option to help people battling nicotine dependence.
If you enjoy working in a dynamic team environment and are passionate about making a difference, we invite you to apply. We strive to attract, develop, and retain highly qualified individuals representing the diverse communities we serve.
Compensation
The anticipated base salary range for this position is $225,000–$245,000 USD annually. This range represents a good-faith estimate of what Achieve reasonably expects to pay for this position at the time of hire. Actual compensation will be determined based on factors including relevant experience, skills, qualifications, and internal equity. This position is also eligible for an annual target bonus and equity compensation as determined by the Company’s compensation committee.
Benefits
Achieve offers a comprehensive benefits package, which currently includes medical, dental, and vision insurance; a 401(k) retirement plan; participation in the Employee Stock Purchase Plan; company-paid life insurance and short- and long-term disability coverage; and paid time off and paid company holidays.
Location & Travel
This is a remote position, and candidates may reside anywhere in the continental United States. This role may require travel of up to 10% for conferences, company meetings, and other business needs.
Equal Employment Opportunity
Achieve Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.
If you require a reasonable accommodation to participate in the application or interview process, please contact hr@achievelifesciences.com.
#LI-AW1
Bachelor's degree in quantitative, business, or life sciences; 10+ years pharmaceutical/biotech experience in field operations or commercial operations; experience with U.S. specialty launches; CRM and BI platform knowledge; advanced Excel; travel up to 10%.
Key Responsibilities
- leading field strategy
- managing incentive compensation
- overseeing commercial systems
Skills & Tools
Veeva, Microsoft Excel, Tableau, Power BI, SQL
Job Details
- Category: Business Operations
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 225,000 – 245,000 / year
- Languages: English
Benefits
- Generous paid time off
- Retirement plan
About Achieve Life Sciences
A specialty pharmaceutical company advancing cytisinicline as a treatment for nicotine dependence. — Industry: Healthcare