Director, EMR Integration & Optimization - Full Time
**Moderate-Extensive travel!
Responsible for the organization, implementation, and ongoing data management of the company’s non-WoundDocs centers. Works in collaboration with the clinical services department, regional leadership, and senior leadership to deliver best in class clinical quality and outcomes. This position will work to optimize clinical quality and outcomes via the implementation and development of reporting, creation of job aids, policy development, EMR utilization, & performance improvement activities across all RXH service lines.
PRIMARY RESPONSIBILITIES:
- Responsible for the design, production, evaluation and reporting of the organization’s clinical and operational outcomes for all non-WoundDocs EMR sites (e.g. Epic, Cerner, Intellicure).
- Responsible for the daily support, process improvement, and ongoing development of reporting for the company’s non-WoundDocs EMR sites through training and education of providers, staff and leaders.
- Provides end-user training, system documentation, and workflow guidance to support and drive adoption and ongoing optimization.
- Responsible for developing training materials.
- Manager vendor relationship.
- Serves as a subject matter expert for the organization’s non-WoundDocs EMR platforms during upgrades, implementations, and post-go-live stabilization periods.
- Partners with revenue cycle and financial leadership to ensure timely and accurate capture of necessary visit documentation, procedure data, charge information, and daily visit reconciliation.
- Maintains, organizes, and continually optimizes the organization’s training tools, which may vary site to site.
- Validates that EMR build triggers charges via the CDM mapping and documentation templates and supports complete and compliant charge capture per encounter.
- Implements standardized daily charge entry reporting across all partner EMRs to assist with daily charge reconciliation by center.
- Access to revenue cycle reporting, i.e. Denial reports, revenue and usage, and collection reporting.
- Assist with validation of pre-bill edits and coding query workflows.
- Validate referral work queue processes through scheduling.
- Identify opportunities to improve efficiency and user experience.
- Address user concerns.
- Responsible for the strategic oversight and governance of the EPIC platform and that it supports clinical care and the company goals.
- Administer and uphold all the Company’s values and policies and procedures.
- Continuously work towards the Company’s goal and vision
- Performs other duties as assigned
ADDITONAL RESPONSIBILITIES:
- Establishes relationships with hospital contacts to ensure seamless collaboration for EMR training, job aid creation, and report development and delivery.
- Actively engage hospital system leadership at non-WoundDocs sites to secure project buy-in, resource allocation, and prioritization for establishing electronic data interfaces (e.g., HL7, FHIR) between partner EHRs and RestorixHealth back-office systems.
- Partners with divisional and regional leadership to ensure clinical data needs are met.
- Serves as a clinical expert in facilitating training for new initiatives, including on-site and virtual support.
- Supports the implementation team with new center openings, including go-live planning and on-site execution.
- Troubleshoots documentation issues, optimizes workflows, and provides daily support to non-WoundDocs EMR centers. Escalates complex issues appropriately.
- Collaborates with the Clinical Services & Training department to ensure integrity of clinical and documentation competencies across the organization.
- Collaborates with IT and other operational stakeholders to create internal and external data reporting systems.
EDUCATION AND TECHNICAL SKILLS:
- Educational: RN, BSN. Master’s Degree preferred. Must have a current, valid, and unencumbered license, certificate or registration or credentialing as required. Must maintain all state and federal compliance requirements for licensure and employment.
- Extensive Epic experience required; experience with other major EMR platforms is a plus, including training responsibilities.
- Experience in leading clinical quality initiatives.
- Experience using data and analytics to impact clinical and operational performance.
- Experience with HBO program or wound center leadership, including training responsibilities.
- Proficiency in Microsoft Word, Teams, Outlook, Excel and SmartSuite. Prior experience with Electronic Medical Records (EMR) systems required.
- Experience in curriculum development, ideally working with adult learners.
- Knowledge of methods of learning evaluation, training delivery methods (e-learning, instructor-led learning, virtual classrooms), curriculum development tools, and learning management systems.
- Must hold an active, current driver’s license at all times.
ADDITIONAL ELIGIBILITY QUALIFICATIONS/COMPETENCIES:
- Demonstrated ability to be detail-oriented, self-motivated and organized.
- Ability to prioritize workload and work independently and as part of a multi-functional team.
- Ability to handle high workloads, stressful situations and deadlines.
- Ability to communicate effectively, both written and orally cross-functionally - with colleagues, management and senior management.
- Ability to present formally within area of expertise to a diverse audience.
- Ability to communicate with regulatory agencies.
- Strong communication and presentation skills.
- A polished and professional appearance to represent RXH is required, including a clear, articulate, tactful, professional, and friendly speaking manner.
- A clear and concise communication style, both orally and in writing.
- Experience managing projects and collaborating with cross-functional teams.
- Demonstrated ability to be detail-oriented, self-motivated and organized.
- Ability to prioritize workload and work independently and as part of a multi-functional team.
- Ability to handle high workloads, stressful situations and deadlines.
- Ability to communicate effectively, both written and orally cross-functionally - with colleagues, management and senior management.
- Ability to present formally within area of expertise to a diverse audience.
- Ability to communicate with regulatory agencies.
- Have a continuous improvement mindset.
- Strong communication, collaboration, and presentation skills.
- A polished and professional appearance to represent RXH is required, including a clear, articulate, tactful, professional, and friendly speaking manner.
- A clear and concise communication style, both orally and in writing.
- Experience managing projects and collaborating with cross-functional teams.
- Diversity - Demonstrates knowledge of Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.
- Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
PHYSICAL REQUIREMENTS:
This position requires periods of time in which sitting, standing, use of hand and foot motion, vision, hearing, summarizing, focusing with frequent interruptions along with other physical, sensory and cognitive sensory functions are required.
RN, BSN required; Master's preferred; current unencumbered license; extensive Epic experience; EMR experience; Microsoft Office and SmartSuite proficiency; active driver's license; moderate-extensive travel.
Key Responsibilities
- managing EMR systems
- training end-users
- optimizing workflows
Skills & Tools
Epic, Cerner, Intellicure, Microsoft Word, Microsoft Teams, Microsoft Outlook, Microsoft Excel, SmartSuite, HL7, FHIR
Job Details
- Category: Information Technology
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — United States
- Languages: English
About RestorixHealth
A healthcare company providing wound care services and EMR integration and optimization. — Industry: Healthcare