Director, Disability & Absence Management 🌐💼
Own the Relationship. Drive the Results. Work from Anywhere!
Lead with heart. Deliver with excellence.” ✨
🔹Work remotely—your office, your vibe!
🔹Empower a team and shape success
🔹Build strong client partnerships that matter
Work remotely—your office, your vibe!
We’re looking for a compassionate, strategic leader to guide our disability and
absence management programs across multiple claim teams. You’ll support
operations for STD, FMLA/Absence, Paid Leaves, LTD, and integrated
programs—ensuring exceptional service, strong client relationships, and
consistent performance.
RESPONSIBILITIES
Facilitates the implementation, continuous improvement and integration of all
disability and absence management programs/processes within the assigned
group of teams.
Represents the face of the claim operation to assigned national clients.
Provides proactive leadership in developing a continuous improvement culture
within the assigned group of teams. Ensures that all aspects of the
department's operations are meeting corporate guidelines, federal, state, and
local law and are in accordance with professional standards and
confidentiality. Concurrently, assessing the various programs ensuring they
meet their defined objective and are meeting the needs of our clients.
Manages, hires, trains, develops and motivates qualified individuals
including identification of succession planning candidates.
Maintains up-to-date knowledge of industry trends in integrated disability
and absence management to ensure that the various programs and processes are
truly best practice.
Manages business unit to budget to meet corporate revenue objectives.
Works with the reporting and analytics team to ensure our key metrics are
current and measures that allow a view of the day to day efficiency and
effectiveness of the operations as well as the higher level business impact
that can be benchmarked.
Participates in sales presentations and meetings with prospects and current
accounts in support of corporate revenue objectives.
Performs other related duties as required.
QUALIFICATIONS
Bachelor's Degree or equivalent work experience required.
Minimum of eight years progressive experience in managing integrated
disability and absence management programs with preference for employer-based
experience
Leadership role in a disability/absence insurance carrier claim operation or
third party administrator claim operation
Six years in an increasing supervisory or leadership capacity required
Expertise with disability/absence best practice benchmarking and metrics
Demonstrated ability to establish critical relationships at all levels of the
organization and with external partners
Exceptional communication skills, change management skills, and customer
focus
Strong organizational and time management skills
Excellent oral, written, and presentation skills
Demonstrated experience in building high performance teams - ability to
inspire a shared vision and empower and motivate a team.
Experience in a broader integrated health and productivity model including
healthcare, on-site clinics, wellness, and EAP
Experience interfacing and supporting complicated, middle to large national
client companies.
HR or Disability certifications
Desired:
Current membership/leadership in professional organization critical to the
field
Must complete continuing education requirements as outlined by Crawford
Educational Services
Nationally accredited certification in a related profession such as
Certified Disability Manager
Management Specialist (CDMS) or Certified Case Manager (CCM)
#LI-DV1
Why Crawford?
Because a claim is more than a number - it’s a person, a child, a friend. It’s
anyone who looks to Crawford on their worst days. And by helping to restore
their lives, we are helping to restore our community - one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to
innovate. Our industry-leading team pioneers new solutions for the industries
and customers we serve. We’re looking for the next generation of leaders to take
this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting
the global fabric of the audience we serve. Though our reach is vast, we proudly
operate as One Crawford: united in purpose, vision and values. Learn more at
www.crawco.com [https://www.crawco.com/].
When you accept a job with Crawford, you become a part of the One Crawford
family. And as part of the One Crawford family, we offer a comprehensive Total
Rewards package to our employees to assist with their financial,
health/wellness, continuing education/training and other needs:
Competitive base pay
> - The Pay Range/Salary represents the anticipated low and high pay that may be
> offered for this position. To determine the actual offer, Crawford considers a
> wide range of factors including the candidate’s previous experience and
> education, market rates, minimum pay requirements for the applicable
> jurisdiction, business segment, supply/demand, and scheduled hours.
Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
We offer a well-rounded benefits package that encourages wellness and helps
our employees to be an educated healthcare consumer. The core benefits
offered include:
> - Medical, Dental and Vision Plans
> - Prescription Drugs
> - HSA, HRA, and FSA Accounts
> - Paid Holidays, Vacation and Sick Leave
> - 401(k) Retirement Plan
> - Tuition Assistance
> - Paid Parental Leave
> - Supplemental Health Benefits
> Other Benefits currently available at no cost include:
> - Enhanced Mental Health Support
> - Virtual Physical Therapy
> - Caregiving Services
> - Life Assistance Program
> The above information highlights some of the benefits currently available to
> eligible full-time employees.
Training programs that promote continuous learning and career progression
while enhancing job performance.
Sustainability programs that give back to the communities in which we live
and work.
A culture of respect, collaboration, entrepreneurial spirit and inclusion.
Crawford & Company participates in E-Verify and is an Equal Opportunity
Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance
from search firms for this employment opportunity. All resumes submitted by
search firms to any employee at Crawford via-email, the Internet or in any form
and/or method without a valid written Statement of Work in place for this
position from Crawford HR/Recruitment will be deemed the sole property of
Crawford. No fee will be paid in the event the candidate is hired by Crawford as
a result of the referral or through other means.