SCOPE OF POSITION:
The Director, Digital & Design Services owns the enterprise strategy and results
for customer-facing digital services across CS. This role sets the roadmap,
secures and manages investment, leads the organization, and delivers scalable
capabilities that make it easier for customers to quote, order, track, pay, and
do business with CS. The Director aligns business units, IT, and external
partners around clear priorities and is accountable for adoption, customer
experience, process efficiency, revenue impact, EBITDA impact, and return on
investment.
RESPONSIBILITIES
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative
of the knowledge, skill, and/or ability required. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential
functions, including but not necessarily limited to the following:
Own and execute the enterprise digital services strategy and three- to
five-year roadmap.
Prioritize the portfolio and stop, start, or sequence work based on customer
value, business impact, cost, risk, and speed.
Own the budget, business cases, resource plan, and return on investment for
digital services.
Deliver scalable customer capabilities for quoting, ordering, tracking,
payment, and transaction visibility.
Set measurable targets for adoption, customer experience, efficiency,
revenue, EBITDA, and ROI; report results to executive leadership.
Lead managers, teams, and cross-functional resources; set accountability and
build succession depth.
Direct and develop managers, teams, and cross-functional stakeholders,
ensuring alignment to business priorities, driving performance, fostering
accountability, and developing organizational bench strength through
effective succession planning.
Align business unit leaders, Product Management, Sales, Operations, Finance,
IT, customers, and external partners on decisions and outcomes.
Align business unit leaders, Product Management, Sales, Operations, Finance,
IT, customers, and external partners to drive effective decision-making,
execution, and business outcomes.
Lead change management, training, adoption, and sustained process ownership
for every launch.
Leverage customer feedback, market trends, and emerging technologies to
identify opportunities, drive innovation, and maintain CS's competitive
advantage.
Ensures compliance with ISO 9001 quality management system and ISO 14001
environmental management system requirements, including adherence to
documented procedures, participation in audits, and continuous improvement
initiatives.
Other duties as assigned.
QUALIFICATIONS
KNOWLEDGE/ SKILLS/ EXPERIENCE/ EDUCATION: (Minimum Education and/or Experience
required)
Bachelor's degree in business, engineering, information systems, or a related
field, or equivalent experience; advanced degree preferred.
Ten or more years of progressive experience in digital services, digital
transformation, e-commerce, CPQ, or technology-enabled services.
Three to seven or more years leading managers and/or large cross-functional
teams.
Proven success setting enterprise strategy and delivering measurable
customer, operational, and financial results.
Experience owning budgets, business cases, ROI, resource plans, and
multi-year roadmaps.
Proven ability to influence executives, customers, business leaders, and
technology partners and drive decisions across functions.
Working knowledge of ERP, CPQ, CRM, e-commerce, and end-to-end quote-to-cash
processes; manufacturing or building products experience preferred.
Travel of up to 30% required.
COMPETENCIES:
CS Values: Acts consistently with People First, Integrity, Solutions Driven,
and Agility.
Strategic leadership: Sets direction, makes tradeoffs, and delivers business
outcomes.
People leadership: Leads leaders, builds capability, and holds teams
accountable.
Business and financial acumen: Ties investment to revenue, EBITDA,
efficiency, and ROI.
Change leadership: Builds alignment, adoption, and sustained ownership.
Customer focus: Converts customer and market needs into clear priorities.
Executive influence: Communicates directly, resolves conflict, and drives
decisions across boundaries.
CONSTRUCTION SPECIALTIES, INC.
Founded in 1948, Construction Specialties (CS) is a specialty building products
manufacturer. CS provides solutions to building challenges that architects,
designers, building owners, facility managers, and contractors face every day.
Since inventing the first extruded louver, CS has become a global leader in all
our product categories. Our products are a part of some of the most iconic
buildings around the world–from the world’s tallest tower, Burj Khalifa in
Dubai, to the Oculus at the World Trade Center Transit Hub in Manhattan. If you
want to work in an inspiring atmosphere and collaborate with customers and
colleagues to solve challenges, we're the right place for you. CS: People.
Buildings. Better.
Qualified applicants will receive consideration for employment without regard to
race, color, religion, sex, national origin, disability, veteran status, or any
other characteristic protected by applicable federal, state or local law.