The Director, CareIQ Service & Network Performance, is responsible for driving
enterprise-wide service excellence across CareIQ by overseeing client
performance, provider relations, vendor governance, network performance, quality
initiatives, and operational improvement strategies.
This role serves as a strategic leader focused on optimizing service delivery,
improving customer and provider experiences, reducing operational friction, and
creating scalable processes that support future growth. The position bridges
Operations, Client Performance, Provider Relations, and Vendor Management to
ensure accountability, consistency, and continuous improvement across all
service lines.
This is a remote role.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
Leadership of Client Performance, Provider Relations, Vendor Performance, and
Service Delivery Excellence functions
Vendor and Network Performance Governance, including vendor relationships,
provider network performance, service-level adherence, contract performance
monitoring, network adequacy, capacity planning, and strategic network
initiatives
Network strategy, performance, and capacity planning
Service delivery performance oversight and quality management
Escalation governance and root cause analysis
Process improvement and operational excellence initiatives
Business analytics, KPI ownership, and performance reporting
Workflow optimization, automation, and AI-driven efficiencies
Cross-functional collaboration to improve scalability, consistency, and
customer outcomes
Oversight of client onboarding, implementation, service adoption, training,
and customer success programs
Executive-level resolution of complex client, provider, vendor, and
operational escalations
Development and oversight of quality assurance programs, service audits,
corrective action plans, and continuous improvement initiatives
Financial stewardship, including resource planning, budgeting, productivity
management, expense oversight, and operational performance optimization
Leadership of organizational change initiatives, process transformation
efforts, and strategic growth readiness planning
Establishment of governance frameworks, accountability standards, and
performance management processes across service delivery functions
Ownership of client experience strategy, customer feedback programs,
service-level insights, customer satisfaction trends, and retention support
Partnership with Product leadership to support successful implementation,
operationalization, and scaling of CareIQ products and services
Additional duties as assigned
KEY BUSINESS OBJECTIVES:
Improve customer implementation success, service adoption, and long-term
client retention
Enhance quality assurance, service consistency, and customer outcomes across
all CareIQ service lines
Improve productivity, resource utilization, and operational effectiveness
while supporting sustainable growth
Provide operational insights and performance data that support future product
development, service enhancements, and network growth strategies
Improve client and provider experience
Reduce operational escalations and rework
Strengthening vendor accountability and performance
Increase operational efficiency and scalability
Support growth initiatives through improved processes and capacity planning
Identify and implement automation and AI opportunities
Drive continuous improvement across CareIQ service lines
KNOWLEDGE & SKILLS:
Strong leadership and mentoring skills
Demonstrated ability to provide superior service to internal and external
stakeholders
Demonstrated ability to build trust and strong cross-functional relationships
across an organization to achieve common goals
Proven project management and process improvement skills
Proven skill in prioritizing, problem solving and accelerating change
Sense of urgency and ability to multitask in a dynamic, fast-paced
environment
Strong proficiency in Microsoft Office applications is required
Excellent written and verbal communication skills
EDUCATION & EXPERIENCE:
Minimum of Bachelor’s degree in business, healthcare/related field, or a
combination of education and equivalent experience
Master’s degree in business, healthcare or related field with experience
preferred
Prior managerial experience in Client Performance, Provider Relations, Vendor
Performance, and Service Delivery Excellence functions preferred
At least 5 years of prior management experience in healthcare services
required
PAY RANGE:
CorVel uses a market based approach to pay and our salary ranges may vary
depending on your location. Pay rates are established taking into account the
following factors: federal, state, and local minimum wage requirements, the
geographic location differential, job-related skills, experience,
qualifications, internal employee equity, and market conditions. Our ranges may
be modified at any time.
For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into
a different level, either up or down, based on assessment during interview
process taking into consideration experience, qualifications, and overall fit
for the role. The level may impact the salary range and these adjustments would
be clarified during the offer process.
Pay Range: $98,157 - $152,560
A list of our benefit offerings can be found on our CorVel website: CorVel
Careers | Opportunities in Risk Management
[https://www.corvel.com/company/careers/]
In general, our opportunities will be posted for up to 1 year from date of
posting, or until we have selected candidate(s) to fulfill the opening,
whichever comes first.
ABOUT CORVEL:
CorVel, a certified Great Place to Work® Company, is a national provider of
industry-leading risk management solutions for the workers’ compensation, auto,
health and disability management industries. CorVel was founded in 1987 and has
been publicly traded on the NASDAQ stock exchange since 1991. Our continual
investment in human capital and technology enable us to deliver the most
innovative and integrated solutions to our clients. We are a stable and growing
company with a strong, supportive culture and plenty of career advancement
opportunities. Over 4,000 people working across the United States embrace our
core values of Accountability, Commitment, Excellence, Integrity and Teamwork
(ACE-IT!).
A comprehensive benefits package is available for full-time regular employees
and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability,
Health Savings Account, Flexible Spending Account Options, Life Insurance,
Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance,
Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.
CorVel is an Equal Opportunity Employer, drug free workplace, and complies with
ADA regulations as applicable.
#LI-Remote