The Product Partner works closely with the Product Owner, Product Manager, Product Group Lead and Business Partners to understand and act on product performance trends. They drive product adoption through effective training, translating complex product features into actionable insights for users. They monitor shows, looking for success stories and proposing improvements to build best practice.
Accountabilities:
- Prove Product during Early Adoption: negotiate early adoption of new products or feature with pilot Business Units globally, creating local wins and familiarizing Business Units with ownership of the product
- Fully Understand the Product: serve as a Subject-Matter-Expert on the organization's platforms, cultivating awareness of the digital products and accompanying developments.
- Discover success: monitor the organization's shows globally, analyzing product performance trends, spotting high and low performing shows, working with Business Partners to understand blockers and creating action plans in collaboration with the Product Owner
- Communicate Product releases: get technical notes from Product Owner and translate them in non-technical terms to suit the needs of our internal customers and end users and share with relevant stakeholders. Create product FAQs.
- Enable success with the product: creating and updating engaging, customer-centric user guides, playbooks, training material for their product(s). Develop and run effective training sessions to ensure Digital, Sales and marketing teams within Business Units have high confidence in the products value and how to get success with it. Provide exceptional training and support to Business Partners to set them up for success with global product roll out
- Gather and analyze data and create reports on usage, issues, and improvement opportunities
- Project management: plan and track adoption of our products globally, monitoring risks and issues and reporting progress
Qualifications
- Bachelor's Degree
- Must have at least 1 year of working experience in similar role or with transferable skills
- Proficient in creating training documents
- Agile principle knowledge
- Project management
- Stakeholder management
- PowerBi and Excel
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