Join Our Dynamic Team as a Digital Marketing Operations Manager: Help Empower Healthcare Professionals Worldwide!
Monthly Salary: up to ZAR 65,000 based on experience and overall assessment
Working hours: Monday to Friday, 11AM TO 6PM Sydney, Australia Time
About Mediboost
Mediboost is an Australian patient-growth marketing agency for dental and medical practices. We run 100+ campaigns across Australia with a global team across South Africa, Pakistan, the Philippines, Egypt and Greece, delivering websites, SEO, Google Ads, Meta Ads and copywriting. All clients and leadership are Australian, so delivery runs to AU business days.
Please note: We are looking for candidates with digital marketing agency experience, with a strong understanding of agency workflows, systems, and cross-team coordination. You should be technically fluent in marketing operations tools and processes, including campaign workflows, reporting/analytics platforms, and CRM or marketing automation systems.
What you'll own
1. Daily delivery rhythm (core)
- Run the daily catch-up cadence across SEO, Google Ads, Meta Ads, Web Dev and Copywriting: what's due today, what slipped, who's blocked, what gets reprioritised.
- Prepare the pre-standup exception brief and an end-of-day movement check: closed vs newly overdue, per-person slip rate, zero-activity flags.
- Chase dependencies and client-side inputs before they become misses ('waiting on client' older than two weeks is your problem, not the specialist's).
2. Board hygiene and the review queue
- monday.com is our system of record. You keep it truthful: every open item has an owner, a reviewer, a due date and a realistic estimate rolled up from sub-tasks.
- Clear the review backlog: enforce a named reviewer before anything enters review, separate 'For Review' from 'Done', and escalate ageing sign-offs.
- Weekly hygiene sweep: duplicates, unassigned items, stale TBCs, checklists with no sub-tasks, items untouched 60+ days, group-vs-status mismatches.
3. QA gates and SOPs
- Enforce the existing pre-client QA checkpoints for web builds, blog publishing, campaign launches and reporting files — no deliverable reaches a client having skipped its gate.
- Own and improve SOPs and handoff definitions between departments; fix the intake form when it produces duplicate or vague requests, rather than cleaning up after it.
- Build templates and light automations that remove repeat manual work.
4. Cross-team coordination
- Be the single coordination point between Client Success (account managers and support), the delivery teams, and Web Dev/QA.
- Sequence work correctly across time zones (SEO in Pakistan, Ads in Pakistan/Philippines, Client Success in South Africa/Philippines, clients in Australia) and make sure commitments made to clients are ones delivery can meet.
- Keep decisions and changes documented in the relevant board item, not in chat.
5. Operational reporting
- Report weekly on delivery timeliness, cycle time, overdue at item level, review-queue depth, QA pass rate, estimate coverage and capacity/utilisation.
- Surface at-risk clients and recurring friction with a proposed fix, not just a number.
- Flag campaign performance anomalies to the responsible specialist and track that a response actually happened; diagnosis and strategy stay with the discipline leads.
6. Team support
- Day-to-day guidance and accountability with specialists and team leads; help new hires ramp on our boards, SOPs and QA standards.
- Feed factual delivery evidence into performance check-ins run by leadership.
Qualifications
- 5+ years in marketing operations, delivery or project management in an agency; multi-discipline teams.
- Deep, hands-on monday.com (boards, subitems, mirrors, dashboards, automations). Asana/Trello/ClickUp exposure is a bonus, not a substitute.
- Strong working knowledge of SEO, Google Ads, Meta Ads, WordPress builds and copywriting to sequence, QA and question the work
- Comfortable running a daily operating rhythm across time zones and holding senior specialists to commitments without authority over their craft.
- Analytical: can read a delivery board and a performance dashboard and say what to do differently tomorrow.
- Process designer, not just a task-shuffler: you fix the system that produced the mess.
- Healthcare or regulated-industry marketing experience is an advantage.
Hiring Process:
- Recorded self interview
- Role Assessment
- Initial Interview with the Dept. Lead
- Final Interview with the Director
- Previous employment verification
5+ years in marketing operations, delivery or project management in an agency; deep hands-on monday.com; strong knowledge of SEO, Google Ads, Meta Ads, WordPress and copywriting; analytical and process design skills.
Key Responsibilities
- managing delivery cadence
- maintaining board hygiene
- enforcing QA gates
Skills & Tools
monday.com, Asana, Trello, ClickUp, Google Ads, Meta Ads, WordPress
Job Details
- Category: Marketing
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — South Africa
- Salary: ZAR 780,000 – 780,000 / year
- Languages: English
About Mediboost
An Australian patient-growth marketing agency for dental and medical practices, running campaigns across Australia with a global team. — Industry: Consulting Services