For digital adoption and training projects and solutions:
Design and document training materials and deliver instructor-led training
Create, analyze, coordinate, and document complex IT products and processes and provide recommendations that enhance and reinforce system adoption.
Provide process and/or IT product subject matter expertise, conduct research, gather requirements, and conduct analysis and related to IT processes, projects and/or services.
Create/update reports and propose actions and/or plans to leadership to assist in decision-making and drive the work to conclusion.
Display a technical aptitude and the ability to coordinate, design, and manage IT processes and work.
Required Skills
Bachelor's degree in Business Administration or a related field with 4 years of experience in federal or commercial industry
2+ years of experience with lean-agile squads and collaborating with cross-functional teams to deliver high-quality solutions
Experience using ADDIE methodology to create and deliver IT training
Experience with SAP Concur, WalkMe, and/or Federal Travel Regulations
Experience with working with clients internal stakeholders and business partners
Experience leading client interactions workshops etc. either virtual or in-person
Experience in creating or modifying existing documentation to support the subject