Job Description:
• Provide onsite support to veterinary clinics, laboratory research, and veterinary academic settings
• Support implementation, training, operation, applications, and problem resolution for veterinary diagnostics products
• Improve diagnostic product utilization, increase adoption, and minimize implementation time
• Identify, quantify, qualify, track, and evaluate clinic pain points
• Facilitate, develop, design, and implement clinic workflow processes
• Provide onsite technical assistance, troubleshooting, and resolution of complex system problems
• Deliver formal and informal product guidance, instruction, and training presentations
• Complete post-sale product installation and validation, applications training, and operations training
• Document daily activities and prepare detailed customer-visit reports, including satisfaction information
• Work with the Area Business Manager and Diagnostic Solutions Consultant to provide customer service
• Identify and report opportunities for additional analyzers and new customer opportunities through referrals
Requirements:
• At least one year of experience working in a clinical setting
• Basic computer skills, including Microsoft Office, Excel, and Adobe
• Knowledge of diagnostic products, instrumentation, and clinic processes
• Analytical mindset and demonstrable critical thinking skills
• Availability and willingness to travel up to 75% of the work week
• Flexibility to accommodate customer visit requests
• Associate's degree required with a Bachelor's degree preferred, or equivalent experience
• Degree from a Veterinary Technology Program preferred
• Credentialed Veterinary Technician preferred
• Expertise in veterinary terminology/science
• Presentation skills
• Ability to transport, set up, and demonstrate equipment quickly and effectively
• Organizational, prioritization, and time management skills
• Ability to multitask and work independently
• Ability to safely lift and move 60 lbs
• Valid driver's license, clean driving record, and auto insurance
• Must work standard business hours, Monday through Friday
• All applicants must possess or obtain authorization to work in the US for Zoetis; sponsorship is discretionary and must be disclosed if required
Benefits:
• Healthcare and insurance benefits beginning on day one
• 401K plan with a match
• Profit-sharing contribution from Zoetis
• 4 weeks of vacation
• Short-term incentive compensation eligibility