Job Title Desktop Technician 1
Location / Work Arrangement: Remote, but one week of on-site training in Chesterfield, MO
Estimated End Date: Long-term contract
Schedule/Shift 8:30 am 5:30 pm
Chance of extension or conversion? Yes
Reports to: the Manager, Global ITSM in the Global Technology Services department
Position Overview: Edgewell Personal Care is seeking a highly adaptable candidate to assist with application and process training, tech support on break fix issues, service requests, and workflow support for internal colleagues. This unique role allows full visibility into global support issues affecting a multitude of desktop, network, application, manufacturing, and cloud platform technologies. It is a front-line assignment. The candidate should expect an immersive learning opportunity providing insight into manufacturing technologies and the value of an agile and efficient IT support department. The ability to quickly learn new technologies, resolve issues, and timely updates while delivering best in class customer service are paramount to success in this role. And the success of Edgewell Personal Care as a whole. You are valued.
Responsibilities and Duties:
Assist with flow and/or resolution of incidents and service requests in ServiceNow
Partner with global IT colleagues on defining, resolving, and/or escalating various IT issues
Work with internal IT teams on project specific tasks as assigned: security, audit, etc
Author and edit support documentation as assigned in Service Now knowledge base
Adopt a mindset of continuous improvement our processes are your processes
Participate in on-call rotation for emergency/production issues
Promote, support, and train colleagues in the use and adoption of new technologies and tools within the organization
Qualifications:
Associates degree in a technology discipline (computer science, cybersecurity, network engineering), business administration or relevant business systems
o Certifications with experience (Comptia A+, Network+, MCSA, MCDST, CCNA, etc)
Minimum three years experience in support of global infrastructure in a multinational organization
o Troubleshooting experience with hardware, desktop applications, cloud applications, middleware, Office 365, Google Cloud, Windows OS, Mac OS, SSO technologies, VPN technologies, and all related modern security protocols in each
o Training experience
The ability to prioritize workload with regards to issues, tasks, projects, and new contacts
You are customer centric and solution oriented
This is a remote position requiring the ability to work unsupervised at your home office
Presentable work environment for on camera Teams meetings and training sessions
Skills:
Personable, Organized, Thorough, Patient, Accountable, Cooperative, Committed, Knowledgeable, Reliable