Required Skills & Experience
• 3–5 years of end-user desktop support / IT help desk experience
• Strong L1 / frontline technical support and break-fix experience
• Experience troubleshooting in a Windows environment
• Experience with ServiceNow for incident management, workflow support, and ticket resolution
• Experience supporting SSO / authentication technologies
• Strong customer service and communication skills, including providing live support over calls
Nice to Have Skills & Experience
• Mac support experience
• Experience training or onboarding end users on applications and technology
• Google Cloud exposure
• Experience creating or maintaining IT support documentation
Job Description
Insight Global is seeking an L1 Help Desk / Desktop Support Specialist to provide frontline technical support to end users. This individual will troubleshoot and resolve incidents through ServiceNow, support a predominantly Windows environment, assist with application and SSO-related issues, and escalate more complex problems to the appropriate IT teams. The role will also involve supporting new-user onboarding, maintaining technical documentation, and identifying recurring or high-impact issues. The ideal candidate brings 3–5 years of end-user desktop support experience, strong customer service skills, and the ability to confidently troubleshoot issues in a fast-paced environment. This position requires one week of onsite training in St. Louis and will be fully remote thereafter. This is a 6 month contract with potential to extend or convert, and is at a pay range of 20-23$/hr.
Day-to-Day
• Provide L1 / frontline support for end-user technology issues
• Troubleshoot and resolve break-fix incidents through ServiceNow
• Assist users with workflow, application, Windows desktop, and authentication/SSO issues
• Provide live support to users over calls as needed
• Escalate complex incidents to the appropriate IT teams and help drive issues toward resolution
• Track recurring or high-impact issues and document trends
• Partner with IT teams on support tasks and process improvements
• Walk new employees through applications, systems, and common technology processes