Title: Desktop Engineer 2
Location: San Jose, CA(Onsite)
Duration: Contract
The Desktop Engineer 2 provides advanced end-user and endpoint support, with responsibility for diagnosing and resolving complex desktop issues, managing device deployments, and maintaining reliable, secure computing environments. This role handles Level 2 support, owns issues through resolution, and partners with service desk, infrastructure, security, and application teams when escalation is needed.
The ideal candidate combines strong Windows endpoint expertise with practical troubleshooting, clear communication, and a disciplined approach to security, documentation, and service delivery.
Required Qualifications
3–5 years of experience in desktop support, endpoint engineering, or IT operations.
Strong hands-on troubleshooting experience with Windows desktops and laptops.
Experience supporting Microsoft 365 and Active Directory and/or Microsoft Entra ID.
Experience with endpoint management, software deployment, imaging, or patch management tools.
Working knowledge of hardware, drivers, operating systems, printers, and common business applications.
Understanding of DNS, DHCP, TCP/IP, Wi-Fi, VPN, and basic network troubleshooting.
Experience using an enterprise ticketing system and documenting work accurately.
Preferred Qualifications
ITIL Foundation, CompTIA A+, Network+, or Security+ certification.
Experience with Microsoft Intune, Configuration Manager, or comparable endpoint management platforms.
Experience with PowerShell scripting or endpoint automation.
Experience supporting hybrid or cloud-managed endpoint environments.
Familiarity with macOS support and mobile device management.
Experience in a large or multi-site enterprise environment.