Desktop Consultant (Onsite - 3rd Shift)

Job Title Desktop Consultant (Onsite - 3rd Shift) Location Newark, NJ Duration 6 Months Pay Rate $65/hr on C2C / 1099 all inclusive (OR) $60/hr on W2 Interview Type Both Phone and In Person Note This is a fully onsite role (5 days, Tuesday to Saturday 12am-8am) 3rd Shift. Job Description Description: We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools. This is a fully onsite role (5 days, Tuesday to Saturday 12am-8am) providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary. We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools. This is a fully On-Site support role to troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary. • Troubleshoot Desktop LAN, server, wi-fi and connectivity issues. • Utilize ticketing system to track email submissions and managing phone support efforts. • Manage Windows Active Directory and Exchange. • Work closely with other IT employees on system maintenance and configuration projects. • Work closely with other employees on interdepartmental projects. • Maintain accurate asset management records. • Work with vendors and manufacturers on repair and maintenance of IT equipment. • College degree and/or 4-6 years' experience. • Ability to help employees solve hardware and software problems. • Experience with Windows Active Directory& Office 365. • Experience troubleshooting network issues in large office setups. • Experience supporting and troubleshooting printer systems. • Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts. • Strong customer service and communication skills. • Experience with a scripting language preferred. • Must be able to work on Saturdays and certain Holidays. • Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc. • MDM experience, specifically Airwatch, is a plus. Top Skills & Years of Experience Required/Desired Skills Skill Required /Desired Amount of Experience Troubleshoot Desktop LAN, server, wi-fi and connectivity issues. Required 5 Years Utilize ticketing system to track email submissions and managing phone support efforts. Required 5 Years Manage Windows Active Directory and Exchange. Required 5 Years Recruiter Details Contact: Kris - kris@gsksolutions.com Contact: Lokesh - lokesh@gsksolutions.com - Eight three two - Nine nine zero -Two four two six Contact: Sameer - sameer@gsksolutions.com - Seven one nine two three nine Five five five five Contact: Praveen - praveen@gsksolutions.com - Eight three two - Nine Nine Zero - Two four two seven