Deputy Program Manager (Operations) — DoD Telecommunications Program (Scott AFB, IL area / Remote)
Converge Networks Corporation (CNC) is seeking a Deputy Program Manager — Operations to drive the day-to-day execution of a major DISA/DITCO telecommunications transition effort.
This role owns the program's largest and most operationally intensive task area — customer outreach and transition ordering across roughly 70,000 individual orders spanning ~35,000 DoD telecom services — freeing the Program Manager to focus on enterprise-level accountability while you run the pipeline.
Key Responsibilities:
👥 Own day-to-day supervision of the customer outreach and transition ordering team — the majority of the program's ~25-FTE staffing model
📞 Own customer service support — educating customers on contract scope, services, terms, and transition planning
📘 Own the Transition Handbook, coordinated with GSA-developed guides
✅ Own the ordering assistance workflow — QA and tracking of ~35,000 Start and ~35,000 Discontinue requests
🔧 Own vendor and Government coordination for schedule adjustments, cutover planning, and disconnect confirmation
📊 Own operational use of the transition tracking database, ensuring accurate weekly/daily/cumulative reporting
🛡️ Serve as designated backup to the Program Manager for overall contract performance and executive briefings
What you bring:
🎓 Bachelor's degree (business, operations management, telecommunications, or related) — or 4 years of directly relevant experience in lieu
📈 8+ years of operations or project management experience in telecom order management or high-volume transactional operations
👔 Experience managing a distributed team of 15+ staff on high-volume, deadline-driven work at comparable scale
💻 Direct experience with telecom ordering systems and the start/discontinue order lifecycle, including QA/QC
🤝 Experience coordinating across government offices, vendors, and customer agencies to resolve order-processing issues
🇺🇸 U.S. citizenship required; ability to obtain a Tier 1 (T1/NACI) investigation
Nice to have:
⭐ Experience with DISA Storefront / Store Front Order Entry or similar ordering system
⭐ Prior work on a GSA NETWORX, WITS 3, EIS, or CVS transition
⭐ Lean, Six Sigma, or other process-improvement certification
⭐ Experience managing subcontractor or teaming-partner labor pools
Details:
📍 Remote/telework, with local travel around Scott AFB, IL and occasional CONUS travel
📅 Base year starts Nov 2026, with options through 2031
💼 Full-time, exempt
Interested? Send us your resume or reach out to learn more.
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