Remote Dental Treatment Coordinator / Call Center Representative
Are you a top-performing Treatment Coordinator who thrives on building trust, overcoming objections, and helping patients confidently move forward with life-changing dental treatment?
We're looking for an experienced Remote Dental Treatment Coordinator / Call Center Representative to manage and nurture direct-to-consumer (DTC) new patient leads for high-end implant and full-arch dental practices. This is not a traditional scheduling position. This is a consultative sales role where your ability to connect emotionally, educate patients, and guide them toward scheduling—and ultimately accepting treatment—directly impacts lives.
If you are passionate about sales, patient care, and personal growth, we want to meet you.
What You'll Do
• Manage inbound and outbound direct-to-consumer leads from multiple marketing channels.
• Build trust with prospective patients through consultative conversations.
• Discover each patient's emotional motivations, concerns, and goals.
• Educate patients on treatment options while creating excitement and confidence.
• Overcome objections involving cost, fear, timing, insurance, travel, and decision-makers.
• Follow a structured lead nurturing process through phone calls, text messaging, email, and CRM workflows.
• Schedule qualified patients for consultations while maximizing provider calendars.
• Maintain accurate documentation and pipeline management within the CRM.
• Follow up with prospective patients until they are ready to move forward.
• Collaborate with practice teams to improve booking rates, show rates, and case acceptance.
• Meet and exceed weekly and monthly KPIs.
What Success Looks Like
You consistently:
• Convert inquiries into scheduled consultations.
• Increase consultation show rates.
• Build meaningful relationships with patients.
• Generate high case acceptance through effective nurturing.
• Maintain excellent CRM documentation and follow-up.
• Hit or exceed monthly sales goals.
Qualifications
• Spanish REQUIRED- Do not apply if you do not speak Spanish
• Minimum 3 years of dental treatment coordinating or inside sales experience.
• Experience with dental implants, All-on-4®, full-arch, cosmetic dentistry, or high-value treatment plans strongly preferred.
• Proven history of achieving sales goals and case acceptance targets.
• Outstanding verbal communication and active listening skills.
• Strong emotional intelligence and relationship-building ability.
• Comfortable discussing financing and payment options.
• Highly organized with excellent time management.
• Tech-savvy and comfortable using CRMs, VOIP phone systems, and multiple software platforms.
• Self-motivated and capable of working independently in a remote environment.
Preferred Experience
Experience with:
• Dental implants
• Full-arch restorations
• Clear aligners
• Cosmetic dentistry
• Phone sales
• Lead nurturing
• Consultative selling
• Call center environments
• High-ticket healthcare sales
Equipment & Remote Requirements
Applicants must have:
• Reliable high-speed internet
• Quiet, professional home office
• Quality headset
• Webcam
• Dual monitors preferred
What We're Looking For
We're searching for someone who:
• Loves helping people make life-changing decisions.
• Can confidently ask for the appointment.
• Knows how to create urgency without pressure.
• Builds trust quickly.
• Takes ownership of results.
• Is coachable and committed to continuous improvement.
• Brings positive energy every day.
Why Join Us?
You'll become part of a high-performance culture focused on changing lives through exceptional patient experiences. We invest heavily in training, coaching, and professional development so our team members continue growing both personally and professionally.
If you're a closer with heart, enjoy meaningful conversations, and want to be rewarded for your performance, we'd love to hear from you.
Pay: $25.77 - $31.04 per hour
Benefits:
• Paid time off
Work Location: Remote