About the position
We are looking for a friendly, organized, and detail-oriented Remote Dental Receptionist to support dental practices virtually. This role serves as the first point of contact for patients, handling scheduling, inquiries, and administrative tasks to ensure a smooth and professional patient experience.
Responsibilities
• Answer inbound calls, emails, and messages from patients in a timely and professional manner
• Schedule, confirm, and reschedule patient appointments
• Verify and update patient demographics and insurance information
• Provide basic information about services, procedures, and office policies
• Manage appointment calendars and optimize scheduling efficiency
• Send reminders and follow-ups for upcoming or missed appointments
• Assist with insurance verification and patient benefit breakdowns (if needed)
• Coordinate with dental staff regarding patient needs and schedule changes
• Maintain accurate records in the practice management system
• Handle patient concerns with professionalism and empathy
• Ensure HIPAA compliance and confidentiality of patient information
Requirements
• At least 1–2 years of experience as a dental receptionist
• Strong communication skills in English (verbal and written)
• Familiarity with dental workflows and terminology
• Experience with dental software (e.g., Dentrix, Eaglesoft, Open Dental, CareStack)
• Excellent multitasking and organizational skills
• Strong attention to detail and customer service mindset
• Ability to work independently in a remote setup