Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.
We deliver full network cycle services for fixed, private and mobile operators.
This role will be within our Private networks, We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape.
Want to come and be a part of it?
We're looking for a Delivery Manager - Subcontractor Management to join our team, playing a key role in the successful delivery of services through our network of subcontractors and suppliers. This is an exciting opportunity for an experienced delivery professional who thrives in a fast-paced operational environment and enjoys building strong relationships with both internal and external stakeholders. We welcome applications from candidates across the UK, with the role primarily operating on a remote basis. There will be occasional travel to our office in St Ives, Cambridgeshire, as well as attendance at off-site meetings and stakeholder engagements where required. You'll be responsible for ensuring subcontractor performance, service delivery, quality, compliance and customer satisfaction are maintained to the highest standards while driving continuous improvements across our operations.What will you be doing?
As Delivery Manager, you'll take ownership of the day-to-day management of subcontractors delivering both planned and reactive workstreams, ensuring contractual SLAs, quality standards and customer expectations are consistently achieved. You'll coordinate work allocation, monitor delivery performance, manage risks and resolve issues to ensure projects and services are delivered safely, efficiently and on time. Working closely with internal teams, clients and suppliers, you'll lead performance reviews, drive accountability, oversee onboarding and compliance activities, and act as the primary escalation point for delivery-related matters. You'll also support commercial performance through effective contract management, invoice approval, forecasting and identifying opportunities for greater efficiency and value, while contributing to the ongoing development of supplier management frameworks and best practice processes.
What you’ll bring
You'll bring proven experience managing subcontractors, suppliers or third-party delivery partners within a complex operational, engineering, construction, telecommunications or service-led environment. With strong project or service delivery management expertise, you'll be comfortable balancing multiple priorities while maintaining a focus on quality, performance and customer outcomes. You'll possess excellent stakeholder management and communication skills, enabling you to influence, collaborate and build trusted relationships at all levels. A commercially aware and analytical mindset, combined with experience managing delivery metrics, contractual obligations, risk and performance improvement plans, will be key to success in this role. Project management qualifications such as PRINCE2, PMP, MSP or Agile certifications, along with knowledge of supplier management and ITIL practices, would be advantageous.
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include.
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000’s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers;
- Company car and fuel card with a range of EV and hybrid vehicles to choose from
- My Car Choice our salary sacrifice EV/ Hybrid car scheme
- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend – get rewarded for introducing people to us!
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
#MGroupT
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Proven experience managing subcontractors or suppliers in a complex operational environment; strong project/service delivery management expertise; excellent stakeholder management; commercial awareness; project management qualifications (PRINCE2, PMP, MSP, Agile) and ITIL knowledge advantageous.
Key Responsibilities
- managing subcontractors
- monitoring performance
- coordinating work allocation
Job Details
- Category: Project and Program Management
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — United Kingdom or St Ives
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Retirement plan
- Generous parental leave
About M Group Ltd
A telecom company delivering full network cycle services for fixed, private and mobile operators. — Industry: Information Technology