Delivery Manager
Location: Remote The Delivery Manager is accountable for owning and improving the flow of work, delivery predictability, and execution outcomes for one or more Agile teams operating within SAFE framework.
This role ensures that team-level plans translate into high-quality, on-time delivery of business value, partnering closely with Product Managers and stakeholders to align priorities, optimize execution, and continuously improve performance.
The Delivery Manager is a servant leader and delivery coach who drives team effectiveness, removes obstacles, and enables sustainable delivery of value, while ensuring alignment to Agile Release Train (ART) objectives.
Qualifications:
Bachelor’s degree in business, Information Technology or related field
Needed Certified SAFe Scrum Master (SSM)
Preferred Certifications – Certified Scrum Professional (CSM) or Professional Scrum Master (PSM)
Skills and Abilities
Strong understanding of flow-based delivery and Agile metrics
Ability to translate data into actionable improvements
Strong facilitation balanced with outcome ownership
Ability to partner with Product to ensure value-focused delivery
Strong presentation, influencing, and relationship management skills
Experience with Microsoft Office 365, Microsoft Teams, and Jira
Proficient in coaching teams on key techniques, specifically:
Agile estimating
Story decomposition
Story Mapping
Primary Responsibilities
Delivery & Outcomes:
Accountable for delivering committed outcomes for assigned team(s)
Ensures alignment between planned work and actual delivery
Drives consistent improvement in commitment reliability and execution discipline
Flow & Metrics Ownership:
Owns and improves team performance across key SAFE metrics:
Predictability
Flow Efficiency
Cycle Time
Throughput and delivery reliability
Uses metrics proactively to identify issues, drive decisions, and improve outcomes
Planning & Execution
Ensures backlog readiness in partnership with Product Owner (aligned to Definition of Ready)
Leads sprint planning and execution to ensure realistic, achievable commitments
Actively manages risks and blockers impacting delivery
Agile Leadership & Coaching
Coaches team members on Agile principles, practices, and delivery excellence
Leads core Agile ceremonies to ensure alignment, transparency, and continuous improvement
Reinforces a culture of accountability, ownership, and continuous improvement
Obstacle Removal & Escalation
Identifies and removes team-level blockers quickly
Escalates systemic issues that impact delivery beyond team control
Protects the team from scope disruption and unplanned work
ART Alignment
Actively contributes to ART events (PI Planning, ART Sync, System Demo)
Ensures alignment between team execution and ART-level objectives