We are seeking an experienced Delivery Manager to lead enterprise managed services and digital transformation engagements, ensuring strong service performance, customer satisfaction, and successful delivery.
Job Responsibilities
- Own end-to-end delivery of managed services and technology engagements, ensuring SLAs, KPIs, contractual commitments, and customer expectations are met.
- Manage day-to-day service operations, including incident, problem, change, escalation, and service continuity management.
- Build and maintain strong relationships with senior customer stakeholders and act as the primary point of contact for service delivery matters.
- Lead governance meetings, service reviews, performance discussions, and executive steering meetings.
- Lead and coordinate onsite and offshore delivery teams, including Project Managers, Architects, Technical Leads, Engineers, and Support teams.
- Drive service quality, operational stability, customer satisfaction, and continuous service improvement.
- Manage delivery financials, including budgeting, forecasting, resource planning, profitability, and contract compliance.
- Support contract renewals, scope changes, service enhancements, and change requests.
- Oversee digital transformation initiatives across cloud, applications, infrastructure, data & analytics, AI, and automation.
- Ensure smooth transition from project implementation into steady-state managed services while managing delivery risks and service performance.
Job Requirements
- Minimum 10 years of experience in IT service delivery, managed services, technology consulting, or enterprise IT.
- At least 5 years of experience in a Delivery Manager, Service Delivery Manager, Programme Manager, or similar leadership role.
- Strong experience working within a System Integrator (SI), IT consulting, or technology services environment.
- Proven experience managing large-scale enterprise managed services and digital transformation engagements.
- Strong knowledge of IT Service Management (ITSM), including Incident, Problem, Change, Service Level, and Service Continuity Management.
- Proven experience leading onsite, offshore, and cross-functional technical delivery teams.
- Strong stakeholder management, commercial management, budgeting, forecasting, and contract governance experience.
- Excellent communication, leadership, problem-solving, and decision-making skills, with experience working in Agile, Waterfall, or hybrid delivery environments.
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