The Delivery Coordinator will hold approved network partners accountable to ensure Final Mile services are being met. The Delivery Coordinator is responsible for maintaining the relationship with all Network Partners and holding them accountable to the Final Mile metric standards.
Shift: Monday through Friday 8am - 4:30pm
Pay: $17.26/hr
Essential Job Functions
Work with billing department on all unapproved orders for the region.
Confirm/update high accessorial charges with agents when applicable.
Assist billing department with attempt pay and redelivering billing.
Work all backlogged aging orders with billing issues with APIINC log daily.
Work with AM team on all agent requested quotes.
Provide support to agents on pay issues/remittance.
Review aged order report for their region daily.
Assist agents in the region with updates on scheduling and execution of order cleanup.
Assist AM team on NCF/PCF orders.
Assist Supervisor(s) on trouble agents for assistance, counseling, and direction.
Provide daily updates to the team on starting and ending numbers.
Review returns not scheduled and over 4+ days daily.
Provide update to Supervisor and Senior Operations Manager on weekly target.
Assist Transpiration team with the AM/PM return report and provide BOL’s to agents.
Schedule weekly calls with top offenders to address scheduling, capacity issues, and overall updates.
Work with OSD team on NCR daily.
Address top NCR offenders by identifying receiving issues.
Have weekly calls with underperforming agents to track and monitor progress. Including supervisor.
Provide daily updates to the team on starting and ending numbers for both returns and NCR.
Assisting with management of weather updates internally and externally on Hub Groups website.
POD Management, ensuring any POD’s that are not uploaded automatically are reviewed in SYNERGIZE and linked to the appropriate BOL in TruckMate.
Any other duties and responsibilities as assigned.
Minimum Qualifications
1+ years’ Logistics experience is a plus.
High school diploma or GED equivalent
Experience with Microsoft applications such as teams, outlook, excel, and more.
The ability to read and create excel reports, provide summaries and suggestions based on data.
Effectively communicates among all divisions.
High-level organization and time management skills
Ability to manage multiple projects simultaneously in a stressful environment.
High-level attention to detail
Ability to work independently, multi-task and prioritize workload.
Capable of working some overtime as required by workload.
Excellent interpersonal communication skills; Must be approachable by both customers and associates at all levels within the organization.
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