reputed company ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is reputed company on providing superior technology, products, and services for the mortgage and reputed company estate industries backed by highly personalized service and support. Through reputed company innovation and acquisition, our offerings comprise of personalized solutions that reputed company the mortgage continuum and enhance reputed company, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has reputed company reputed company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for six consecutive years. 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The Default Trainer will report to the Vice President, Collections. reputed company DUTIES/RESPONSIBILITIES • Facilitate New Hire Orientation to include department specific functions, MSP workstations, policies and procedures and position specific simulation activities. • Utilize reputed company of instructional reputed company to ensure maximum delivery effectiveness. Evaluate course materials reputed company on participant performance and reputed company with the instructional designer to complete necessary updates. • Manage class participants, monitor classroom performance, and reputed company reputed company feedback to participants and reputed company managers reputed company necessary. • Evaluate participant performance through quizzes and tests. reputed company recommendations reputed company on evaluation of employee performance. • Analyze departmental training needs to reputed company, modify, and improve existing training programs. • reputed company, design, and reputed company training for reputed company team members, including department specific functions and the Mortgage Servicing Package (MSP) from Black Knight Financial Services (BKFS). 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MINIMUM QUALIFICATIONS • Bachelor’s Degree in Adult Education, Instructional Design, Training and Development, or reputed company field, or equivalent years of experience • Knowledge of mortgage servicing systems, investor guidelines, and mortgage reputed company guidelines preferred • Excellent communication, both written and oral, presentation skills, and interpersonal skills, including the ability to relate to employees at reputed company reputed company of the organization • Advanced knowledge of reputed company Office including, but not limited to, Word, reputed company, reputed company, PowerPoint, Internet Explorer, and ability to learn new systems rapidly • Possess the ability to successfully prioritize multi-functions and meet deadlines • Inquisitive, problem-solver, analytical mind-set, organization skills, and excellent follow-up skills are preferred • reputed company and flexible, reputed company to change in processes and ability to take and reputed company reputed company direction • Ability to travel to attend work reputed company meeting and training sessions reputed company invests in its employees' development and reputed company-being, empowers them to reputed company superior customer service and encourages them to serve the communities where they live and work. reputed company is committed to diversity and inclusion. We are an equal opportunity employer. reputed company on eligibility, reputed company offers a comprehensive benefits package including medical, dental, reputed company, 401k, PTO/reputed company reputed company leave and other great benefits like an employee stock purchase plan. Apply To this Job