About the Role:
The Deal Desk Operations Manager will play a critical role within the Financial
Operations organization, serving as the operational bridge between Sales,
Finance, Revenue Recognition, Billing, Implementation, and Systems teams. This
individual will own operational governance for complex and non-standard revenue
generating agreements, ensuring accurate deal setup, billing, revenue
recognition, and compliance across systems including Salesforce (SFDC) and
NetSuite.
This role combines deal structuring expertise, operational rigor, systems
knowledge, and cross functional collaboration. The ideal candidate thrives in
fast paced environments, understands complex commercial agreements, and can
translate contractual terms into scalable operational execution.
This is a full-time role that can be held from one of our US offices or remotely
in the United States.
Role Responsibilities:
Deal Structuring & Operational Execution
Review and operationalize complex and non-standard revenue generating
agreements to ensure accurate setup across SFDC, NetSuite, billing, and
revenue recognition systems.
Partner with Sales and Finance teams to ensure deal structures are
executable, scalable, and compliant before contract signature.
Validate that negotiated deal terms can be cleanly configured and supported
operationally within SFDC and NetSuite prior to contract execution.
Ensure accurate billing setup, revenue recognition treatment, and downstream
financial reporting for all deal types.
Provide guidance to Sales teams on entering non standard deal structures into
Salesforce to ensure proper accounting and operational execution.
Credit & Risk Management
Perform credit evaluations on prospective partners and establish appropriate
credit limits, billing terms, and payment terms.
Continuously monitor partner accounts for ongoing credit risk and recommend
adjustments as needed.
Partner with Finance and Accounting leadership to mitigate operational and
financial risk associated with customer agreements.
Cross-Functional Partnership
Collaborate with Implementation, Systems Teams, Revenue Recognition, Billing,
and other operational stakeholders to ensure partner campaigns are configured
accurately, including markup, campaign overrides, budget caps, fraud buffers,
discounts, and tier-based reductions aligned with executed contract terms
before campaign go-live.
Act as a key operational liaison between commercial and finance teams to
ensure seamless execution throughout the Quote to Cash process.
Systems & Process Governance
Own internal compliance and operational quality controls across all systems
and departments involved in the Quote to Cash lifecycle.
Ensure consistency and integrity of deal data across Salesforce, NetSuite,
Mission Control, and other operational systems.
Establish and maintain scalable processes for handling non-standard deals and
evolving commercial structures.
Drive continuous process improvement initiatives to improve accuracy, reduce
operational risk, and increase efficiency.
Team Leadership
Manage and oversee two offshore Order Management resources responsible for
accurately capturing and maintaining revenue generating agreements within
internal systems.
Establish quality standards, workflows, and performance expectations for
offshore operational support.
Provide training, guidance, and process documentation to ensure operational
consistency and accuracy.
Minimum Requirements:
5+ years of experience in Deal Desk, Revenue Operations, Financial
Operations, Order Management, or Quote to Cash functions.
Strong understanding of revenue recognition, billing operations, contract
structuring, and financial controls.
Experience supporting complex or non-standard commercial agreements in a
high-growth environment.
Deep familiarity with Salesforce (SFDC) and ERP systems such as NetSuite.
Strong analytical, organizational, and problem solving skills with
exceptional attention to detail.
Ability to navigate ambiguity and balance operational scalability with
business flexibility.
Proven ability to collaborate crossfunctionally with Finance, Legal, Sales,
Systems, and Operational teams.
Experience managing or coordinating offshore operational resources preferred.
Excellent communication skills with the ability to translate technical or
financial concepts for non-technical stakeholders.
Preferred Requirements:
Experience in advertising technology, marketplace, or performance marketing
environments.
Knowledge of ASC 606 revenue recognition principles.
Experience with complex pricing models, campaign-based billing, or
usage-based revenue models.
Familiarity with process automation and operational controls within Quote to
Cash workflows.
Compensation:
At Fetch, we offer competitive compensation packages including base, equity, and
benefits to the exceptional folks we hire. The base salary range for this
position is $120,000 - $141,000. Discover our benefits and how our employees
live rewarded at https://fetch.com/careers [https://fetch.com/careers].