We are seeking an organized, quick-thinking Date and Time Setter (Email & Chat Support) to join our growing communications team. This position is strictly entry-level with no prior experience required. We provide a fully structured, fully paid onboarding and training program designed to teach you our internal calendar systems, customer response scripts, and live messaging platforms from day one.
Your primary focus will be interacting with customers and website visitors via live chat and email to immediately help them select, coordinate, and lock in specific dates and times for consultations, service bookings, or follow-up calls. We offer highly competitive pay, excellent training resources, and a strong, supportive company culture with a highly positive, encouraging work environment.
Compensation, Culture & Benefits
Competitive Base Pay: High-tier starting rates with predictable, steady pay schedules.
Fully Paid Onboarding: Receive 100% of your compensation rate while you complete our step-by-step communication and tracking modules.
Excellent Work Culture: Join a collaborative, respectful team environment that genuinely values employee well-being, open communication, and mutual respect.
Scheduling Flexibility: Adaptable remote hours with structural layout options tailored to your availability.
Core Responsibilities
Your daily operational tasks will focus on digital inbox management, live text engagement, and calendar coordination:
Live Chat & Email Engagement: Respond immediately to inbound website chat visitors and incoming email queues to guide users toward choosing an appointment block.
Calendar & Appointment Coordination: Manage and coordinate specific dates and times across internal team calendars, ensuring zero double-bookings or scheduling conflicts.
Information Sourcing: Ask targeted questions to gather necessary customer data (names, contact details, account updates, and scheduling preferences) during interactions.
System Logging & Data Entry: Input confirmed dates, times, and customer interaction notes accurately into our central CRM database and tracking sheets.
Automated Confirmations: Send out prompt follow-up confirmation links, calendar invites, and reminder emails to minimize appointment cancellation rates.
Job Requirements & Qualifications
Because we invest heavily in fully training our team, we value reliability, precision, and communication speed over a long resume:
Remote Workspace Setup: Access to a reliable laptop or desktop computer and a stable, high-speed internet connection.
Written Communication Skills: Strong command of written English with a natural ability to structure polite, clear, and professional text responses.
Meticulous Eye for Detail: High precision when managing numbers, varying time zones, calendars, and alphanumeric data entry.
Basic Digital Literacy: Comfortable navigating web browsers, using online calendar platforms, and managing shared cloud documents.
Time Management: A self-motivated mindset with the self-discipline to log in on time and stay focused during your assigned shifts.
To help finalize this job posting, please let me know:
Is this position 100% fully remote (work from home), or does it require a hybrid or on-site presence?
Is this role structured as part-time or full-time?
Would you like to list a specific numerical pay rate (such as a target hourly or weekly pay)?