Data Incident and Problem Management Analyst

Job Description: • Coordinate incident response activities for data platform and application incidents • Lead root cause analysis for significant incidents and document findings, contributing factors, and corrective/preventive actions • Manage the problem management process, including recurring issues, known errors, and long-term remediation plans • Facilitate post-incident reviews and continuous operational improvement initiatives • Maintain incident and problem management documentation, logs, timelines, and resolution records • Develop and maintain incident response runbooks, escalation procedures, and stakeholder communication protocols • Track and report incident and problem management metrics such as MTTR, recurrence rates, and SLA compliance • Serve as Security & Compliance Engineer by implementing and monitoring security controls, configurations, and compliance requirements • Support security incident response, vulnerability remediation, and compliance audits • Partner with DevSecOps, data governance, and infrastructure teams • Conduct trend analysis on incidents and security events and recommend preventive measures • Support audits and regulatory reporting with incident, problem, and security compliance documentation • Facilitate communication and coordination across cross-functional teams during major incidents • Lead incident triage, escalation, communications, tracking, and resolution • Coordinate response across Data Engineering, Cloud, DBA, DevSecOps, Security, Application, and Governance teams • Ensure operational activities align with data security, privacy, access control, retention, and regulatory requirements • Develop incident and problem management dashboards, metrics, trends, and reports • Support disaster recovery, continuity, and major incident exercises Requirements: • MA/MS degree with 5+ years of general experience in information systems and 5+ years of specialized experience, or BS/BA degree with 7+ years of general experience in information systems and 5+ years of specialized experience • Experience may be considered in lieu of degree • Experience assisting with testing, writing acceptance criteria, and confirming test case results • Experience producing relevant and current requirements, sizing user stories correctly, and removing roadblocks before sprint start • Proven experience as a Business Analyst on enterprise IT or data programs • Experience supporting cloud data platforms, analytics, or data initiatives • Strong skills in requirements management, data analysis, and documentation • Ability to work with technical and non-technical stakeholders • Experience in Agile/Scrum environments and using Jira/Confluence • Familiarity with data governance, metadata management, and data quality practices • Experience with SQL for data querying and validation • Proficiency with BI/reporting tools such as Power BI, Tableau, or QuickSight • Familiarity with statistical analysis tools/techniques such as Excel, R, or Python preferred • Experience with cloud data platforms such as Snowflake, Databricks, or AWS preferred • Understanding of data architecture concepts including data lake, lakehouse, and warehouse • Strong analytical, problem-solving, and statistical analysis skills with attention to detail and data accuracy • Ability to clearly communicate insights to varied business and technical audiences • Experience supporting compliance-driven or statutory reporting preferred • Familiarity with STTM/data mapping tools preferred • Experience mentoring or leading analytical work is a plus • Federal or regulated-environment experience is a plus • Experience with data governance and data quality programs preferred • Experience supporting AI/ML and advanced analytics initiatives preferred • Understanding of cloud infrastructure, data platforms, cybersecurity, and compliance • Experience with AWS/GovCloud, security operations, and Federal environments preferred • ITIL, Security+, AWS, or related certification preferred • Excellent presentation and communication skills, oral and written • Consultant mindset and ability to work with high-level customer stakeholders • Experience identifying and applying industry tools, solutions, methods, best practices, and emerging technologies • Ability to work effectively independently and as part of a team • Strong crisis management and communication skills • No security clearance required • US citizenship is not required Benefits: • Medical plan options, some with Health Savings Accounts • Dental plan options • Vision plan • 401(k) plan with pre-tax and post-tax contributions and company match • Full flex work weeks where possible • Vacation, sick, and personal time • Paid holidays • Paid parental leave • Military leave • Bereavement leave • Jury duty leave • 15 days of paid leave per calendar year for new employees, prorated based on hire date • 10 paid holidays per year, prorated based on hire date • Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance