Job Description:
• Direct daily data entry operations by assigning work, balancing queues, monitoring throughput, and removing workflow constraints.
• Use AI-enabled insights to anticipate volume shifts, prioritize high-risk items, and improve staffing decisions.
• Translate demand forecasts, backlog trends, service expectations, and staffing availability into capacity plans.
• Establish daily huddles, visible metrics, workload reviews, and structured follow-up.
• Own controls for data accuracy, completeness, traceability, and downstream usability.
• Review errors, exceptions, audit findings, and compliance deviations; lead corrective action and risk prevention.
• Build and develop a high-performing data entry team through onboarding, coaching, performance management, and cross-training.
• Lead adoption of new processes, technologies, policies, and operating requirements.
• Improve workflows by analyzing cycle time, rework, handoffs, errors, and manual effort.
• Coordinate with pharmacy operations, quality, technology, customer-facing teams, and other stakeholders.
• Champion approved systems, automation, dashboards, and AI capabilities while maintaining human accountability and governance.
Requirements:
• High school diploma or equivalent required
• Associate or bachelor's degree in business, operations, healthcare administration, information management, or related discipline preferred
• Three or more years of experience in data entry, transaction processing, administrative operations, order management, or another high-volume, accuracy-critical operational environment
• One or more years of team lead, supervisory, or equivalent people leadership experience
• Experience with enterprise systems, workflow platforms, productivity dashboards, automation, or AI-enabled tools
• Ability to learn new technologies rapidly and apply them responsibly
• Proven record of improving operational performance through structured problem solving, data analysis, process standardization, employee development, and disciplined execution
• Strong knowledge of high-volume data entry operations, workflow management, quality controls, performance metrics, and process improvement methods
• Strong people leadership, workload coordination, performance coaching, training, accountability management, change adoption, and conflict resolution capabilities
• Analytical, communication, and cross-functional collaboration skills
• Ability to manage competing priorities, escalate material issues, interpret operational data, and translate complex requirements into clear frontline actions
• Experience in pharmaceutical, healthcare, life sciences, manufacturing, fulfillment, or another highly regulated environment preferred but not required
• Ability to meet the stated physical requirements, including prolonged stationary work, frequent computer use, and movement around the office and corporate campus
Benefits:
• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• 401(k) matching
• Wellness perks
• IV therapy
• Compounded medications
• Opportunities for growth, leadership, and innovation
• Employee development support
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