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About hirevault
hirevault is a leading dental benefits administrator dedicated to improving oral health across the nation. With a legacy spanning more than six decades, hirevault serves millions of members through comprehensive benefit plans, community advocacy, and strategic investments that foster healthy, smart, and vibrant communities. Our All In culture embodies a mindset of empowerment, collaboration, and continuous improvement—values that drive every employee to take charge of their career, support colleagues, and make a positive impact in the communities we serve.
Why This Role Matters
As a Data Entry Operator at hirevault, you will be the backbone of our claims processing engine. Your precision and speed ensure that dental claims and eligibility records are accurately captured, enabling timely reimbursements for providers and seamless service for our members. This role directly contributes to hirevault’s mission of delivering exceptional oral health outcomes while maintaining operational excellence.
Key Responsibilities
- Enter dental claims and eligibility records into the proprietary claims management system with a target of at least 7,000 keystrokes per hour while maintaining a minimum of 95% accuracy.
- Review system‑generated rejections, retrieve supporting documentation, and reconcile discrepancies to ensure claims are correctly adjudicated.
- Determine the appropriate action for inaccurate data—whether to update, route for further review, or flag for adjudication—following established protocols.
- Correct and update claim information that originates from optical scanning or manual data entry processes, guaranteeing data integrity across all records.
- Maintain organized departmental files, both electronic and physical, to support audit readiness and regulatory compliance.
- Operate standard office equipment, including computers, copiers, fax machines, and scanners, with a focus on efficiency and minimal downtime.
- Collaborate with team members, supervisors, and external partners to resolve complex data issues and improve workflow processes.
- Participate in continuous improvement initiatives, offering suggestions for system enhancements and process optimizations.
Essential Qualifications
- Education: High school diploma or equivalent.
- Experience: Minimum of one year in an office environment, preferably with exposure to data entry, claims processing, or records management.
- Typing Proficiency: Demonstrated ability to type at least 7,000 keystrokes per hour with 95% accuracy (or 6,650 correct keystrokes per hour).
- Testing Requirement: Successful completion of a data entry assessment administered by Human Resources within the past 12 months (waived for candidates who have previously held a qualifying position).
- Communication Skills: Strong written communication abilities, including proper grammar, punctuation, and professional etiquette.
- Attention to Detail: Proven track record of meticulous data handling and error detection.
Preferred Qualifications & Additional Skills
- Experience with dental or healthcare claims processing systems.
- Familiarity with optical character recognition (OCR) technology and electronic document management.
- Knowledge of HIPAA privacy and security regulations.
- Proficiency in Microsoft Office Suite, especially Excel for data validation and reporting.
- Demonstrated ability to thrive in a fast‑paced, high‑volume environment while maintaining composure.
- Strong problem‑solving mindset with a willingness to take initiative and suggest process improvements.
Core Skills & Competencies
- Speed & Accuracy: Balancing rapid data entry with a high degree of precision.
- Organizational Ability: Managing multiple files and records simultaneously while ensuring easy retrieval.
- Technical Aptitude: Comfort with various office hardware and software platforms.
- Team Collaboration: Working cohesively with peers and supervisors to meet departmental goals.
- Customer‑Focused Mindset: Understanding the impact of accurate data on providers, members, and overall service quality.
- Adaptability: Adjusting to evolving processes, system upgrades, and regulatory changes.
Career Growth & Learning Opportunities
hirevault is committed to nurturing talent and providing clear pathways for advancement. As a Data Entry Operator, you will have access to:
- Structured training programs that deepen your knowledge of claims adjudication, dental terminology, and health‑care compliance.
- Mentorship from seasoned professionals in the claims processing and operations teams.
- Opportunities to transition into specialized roles such as Claims Analyst, Quality Assurance Specialist, or Operations Supervisor.
- Tuition reimbursement and educational assistance for courses that align with hirevault’s business objectives.
- Regular performance feedback and career development planning to help you achieve your professional aspirations.
Work Environment & Culture at hirevault
Our office in Farmington Hills, MI, offers a collaborative, inclusive, and supportive atmosphere. Key cultural highlights include:
- All In Mindset: Employees are encouraged to take ownership of their work, support one another, and engage with the community.
- Diversity & Inclusion: A workplace that celebrates diverse perspectives, fosters innovation, and respects every individual.
- Well‑Being Programs: Access to an on‑staff health coach, personal trainer, virtual lunchtime workouts, and an on‑site fitness center.
- Volunteer Time: Eight paid hours per year dedicated to community service, reinforcing our commitment to social responsibility.
- Flexible Work Options: While this role is primarily in‑office, hirevault offers flexible scheduling to support work‑life balance.
Compensation, Perks & Benefits
hirevault offers a competitive compensation package that reflects the importance of the Data Entry Operator role. Benefits include:
- Comprehensive medical, dental, and vision insurance plans.
- Short‑ and long‑term disability coverage and life insurance.
- 401(k) retirement savings plan with company matching contributions.
- Flexible Spending Accounts (FSAs) for healthcare and dependent care.
- Annual incentive compensation tied to business performance goals.
- Paid volunteer time, wellness resources, and access to fitness facilities.
- Employee assistance programs and mental health resources.
Equal Opportunity Commitment
hirevault provides equal employment and advancement opportunities for all applicants and employees, regardless of race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sexual orientation, marital status, pregnancy, height, weight, military status, or any other characteristic protected by law.
Ready to Join hirevault?
If you thrive in a detail‑driven environment, possess the typing speed and accuracy required for high‑volume claims processing, and are eager to contribute to a mission‑focused organization, we want to hear from you. Embrace the All In culture, grow your career, and help hirevault continue its legacy of improving oral health for millions.
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