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About talentedge
talentedge is a leading provider of mission‑critical support services to federal agencies, delivering reliable administrative, data‑management, and program‑implementation solutions across the United States. With a reputation built on integrity, precision, and a deep respect for the men and women who serve our nation, talentedge partners with the Department of Defense to ensure that transitioning service members and their families receive the highest quality assistance during one of the most pivotal phases of their lives. Our Bossier City, LA office serves as a hub for the Transition Assistance Program (TAP), where we blend cutting‑edge technology with compassionate service to help veterans move confidently into civilian careers and education.
Why This Role Matters
As a Data Entry Operator at talentedge, you will be the backbone of the TAP data ecosystem. Your meticulous work will directly influence the accuracy of attendance records, the timeliness of benefit eligibility updates, and the overall effectiveness of the program. In a secure federal environment, you will collaborate with a diverse team of counselors, program managers, and veterans, ensuring that every piece of information is captured, verified, and reported with the utmost fidelity.
Key Responsibilities
1. Data System Management
- Create, update, and maintain TAP workshop records in the Air Force Family Integrated Results and Statistical Tracking (AFFIRST) system.
- Record attendance for Pre‑Separation Briefings, Transition Assistance Workshops, Veterans’ Benefits Briefings, Capstone sessions, and the two‑day Goals, Plans, Success (GPS) Track.
- Complete and upload Department of Defense Form 2648 (DD Form 2648) checklist updates in the milConnect system after each major TAP activity.
- Maintain daily accountability statistics and tracking logs within AFFIRST to support performance metrics and reporting requirements.
- Update client data in the virtual Military Personnel Flight (vMPF) system following the delivery of services.
- Navigate and query internet‑based databases relevant to TAP and client record‑keeping, ensuring data integrity and compliance with privacy regulations.
2. Client Interaction Support
- Contact TAP workshop participants via phone and email to confirm attendance and provide reminders.
- Schedule clients for upcoming TAP classes or workshops using internal scheduling tools.
- Communicate clearly and professionally with both staff and clients, both orally and in writing, adhering to the highest standards of customer service.
- Collaborate with diverse populations, demonstrating tact, courtesy, and cultural awareness.
- Assist with front‑desk operations, phone coverage, and calendar management on a rotating basis with talentedge staff.
- Organize workload, meet deadlines, and manage administrative responsibilities independently.
- Maintain a clean, secure, and compliant workspace in accordance with Privacy Act standards.
3. Workshop Preparation & Logistics
- Prepare classroom spaces for scheduled TAP‑related events, ensuring all necessary equipment is functional.
- Issue and retrieve government‑furnished laptops for classroom use under the supervision of the TAP manager.
- Manage daily sign‑up sheets for TAP classes or seminars, tracking participant engagement.
- Log informal visits or client calls in AFFIRST as part of workshop or service reporting.
4. Computer‑Based Responsibilities
- Operate Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and related tools with proficiency.
- Apply knowledge of office automation software to produce emails, spreadsheets, reports, and graphs.
- Type accurately and efficiently, using standard office equipment to complete documents and respond to inquiries.
Essential Qualifications
- Minimum of six (6) months of professional data‑entry experience in a fast‑paced environment.
- Demonstrated proficiency with Microsoft Office suite and internet‑based databases.
- Experience creating and managing documents, spreadsheets, and reports using office automation software.
- Strong written and verbal communication skills; fluency in English is required.
- Ability to work effectively with diverse groups, including veterans, families, and government personnel.
- U.S. citizenship, as the role supports a federal government client.
Preferred Qualifications
- Undergraduate degree in Business Administration, Information Management, or a related field.
- Familiarity with military family systems, basic military protocol, and support networks.
- Prior experience in a social‑service or veteran‑support environment.
- Knowledge of the Transition Assistance Program (TAP) processes and related federal guidelines.
Core Skills & Competencies
- Attention to Detail: Ability to spot inconsistencies and ensure data accuracy.
- Organizational Skills: Capable of managing multiple tasks, prioritizing workload, and meeting strict deadlines.
- Technical Aptitude: Comfortable navigating specialized databases (AFFIRST, milConnect, vMPF) and troubleshooting minor technical issues.
- Interpersonal Skills: Strong customer‑service orientation with the ability to build rapport quickly.
- Confidentiality & Integrity: Commitment to safeguarding sensitive information in compliance with the Privacy Act and federal regulations.
- Adaptability: Ability to thrive in a dynamic environment where priorities may shift rapidly.
Career Growth & Learning Opportunities
talentedge invests in the professional development of its team members. As a Data Entry Operator, you will have access to a robust training curriculum that includes:
- Certification courses on federal data‑management standards and privacy compliance.
- Workshops on advanced Microsoft Excel functions, data visualization, and reporting techniques.
- Mentorship programs pairing you with senior analysts and program managers.
- Opportunities to transition into higher‑level administrative, data‑analysis, or program‑coordination roles within talentedge.
Work Environment & Culture at talentedge
Our Bossier City office offers a supportive, low‑to‑moderate noise environment designed for focused data work. The workspace is equipped with ergonomic furniture, dual monitors, and all necessary office technology. While the role is primarily desk‑based, occasional movement is required to access file cabinets, printers, and collaborative spaces. talentedge promotes a culture of respect, inclusivity, and continuous improvement, celebrating the contributions of every employee.
Compensation, Benefits & Perks
talentedge offers a competitive salary package commensurate with experience, along with a comprehensive benefits suite that includes:
- Health, dental, and vision insurance with multiple plan options.
- Retirement savings plan with employer matching contributions.
- Paid time off (vacation, sick leave, and federal holidays).
- Life and accidental death & dismemberment insurance.
- Employee Assistance Program (EAP) for personal and professional support.
- Professional development stipend for certifications and training.
- Secure, stable employment within a federal‑contracting environment.
Location & Work Schedule
This position is based in Bossier City, LA (ZIP 71110). The role is non‑telework eligible and requires on‑site presence to maintain data security and facilitate direct client interaction. Standard work hours are 40 hours per week, typically 8 hours per day, Monday through Friday.
Application Process
If you are a detail‑oriented professional with a passion for serving those who have served our country, we encourage you to apply today. Submit your resume and a brief cover letter outlining your relevant experience and why you are excited about joining talentedge. Our recruitment team will review applications promptly and contact qualified candidates for an interview.
Join talentedge – Make a Difference Every Day
At talentedge, your work directly contributes to the successful transition of service members into civilian life. By ensuring data accuracy and providing exceptional administrative support, you help shape the future of veterans and their families. Take the next step in your career with a organization that values precision, integrity, and service.
Apply now and become a vital part of talentedge’s mission to empower our nation’s heroes.
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