Why brighthush?
At brighthush, we are redefining how data fuels decision‑making in the fast‑moving world of healthcare and life‑science services. Our mission is to turn massive streams of information into actionable insight, empowering clinicians, researchers, and patients alike. To achieve this, we rely on cutting‑edge automation, AI‑driven analytics, and a people‑first culture that celebrates curiosity, continuous improvement, and collaborative problem‑solving. As we expand our operations to meet growing demand, we are looking for a dynamic, second‑shift leader who can orchestrate high‑volume data entry teams, champion technology adoption, and ensure flawless data quality across the organization.
Position Overview
The Second‑Shift Data Entry Operations Supervisor will be the tactical engine behind brighthush’s data ingestion pipeline during the critical evening hours. Reporting to the Data Operations Manager, you will direct daily entry activities, balance workloads, and leverage AI‑generated insights to anticipate volume spikes and allocate resources intelligently. Your leadership will directly impact the accuracy, traceability, and downstream usability of data that powers life‑saving analytics and regulatory reporting.
Key Responsibilities
Operational Leadership & Workflow Management
- Assign daily work queues, monitor throughput, and remove bottlenecks to maintain optimal processing speed.
- Utilize AI‑enabled dashboards to forecast volume shifts, prioritize high‑risk items, and fine‑tune staffing decisions in real time.
- Translate demand forecasts, backlog trends, service level expectations, and staffing availability into actionable capacity plans.
- Conduct structured daily huddles, display visible performance metrics, and lead workload review sessions that drive accountability.
- Own the end‑to‑end controls for data accuracy, completeness, traceability, and downstream usability, ensuring compliance with industry standards.
- Review error logs, exception reports, audit findings, and compliance deviations; lead root‑cause analysis and corrective‑action initiatives.
- Continuously improve workflows by analyzing cycle time, rework rates, handoffs, error frequency, and manual effort, then implement data‑driven enhancements.
Team Development & People Management
- Recruit, onboard, and mentor a high‑performing second‑shift data entry team, fostering a culture of excellence and continuous learning.
- Provide regular coaching, performance feedback, and career‑development plans tailored to individual strengths and aspirations.
- Design and deliver cross‑training programs that broaden skill sets and increase operational flexibility.
- Manage performance metrics, conduct formal evaluations, and recognize top performers through structured incentive programs.
- Facilitate conflict resolution, promote psychological safety, and ensure a collaborative environment across shifts.
Technology Adoption & Process Innovation
- Lead the adoption of new processes, automation tools, AI capabilities, and policy updates, ensuring seamless integration with existing systems.
- Champion approved dashboards, robotic process automation (RPA), and AI‑driven validation tools while maintaining human oversight and governance.
- Partner with the Pharmacy Operations, Quality Assurance, Technology, and Customer‑Facing teams to align data entry standards with broader business objectives.
- Serve as a subject‑matter expert for enterprise workflow platforms, productivity dashboards, and AI‑enabled tools, providing guidance and troubleshooting support.
Essential Qualifications
- Education: High school diploma or equivalent required; associate or bachelor’s degree in business, operations, healthcare administration, information management, or a related discipline preferred.
- Experience: Minimum of three (3) years in high‑volume data entry, transaction processing, or a similarly accuracy‑critical operational environment.
- Leadership: At least one (1) year of supervisory or team‑lead experience, demonstrating the ability to motivate and develop staff.
- Technical Acumen: Hands‑on experience with enterprise systems, workflow platforms, productivity dashboards, automation, or AI‑enabled tools.
- Analytical Skills: Proven record of improving operational performance through structured problem‑solving, data analysis, and process standardization.
- Regulatory Insight (Preferred): Background in pharmaceutical, healthcare, life sciences, manufacturing, fulfillment, or another highly regulated industry.
Preferred Skills & Competencies
- Rapid learning ability for emerging technologies and the capacity to apply them responsibly.
- Deep knowledge of high‑volume data entry operations, workflow management, quality controls, and performance metrics.
- Exceptional people‑leadership capabilities, including workload coordination, performance coaching, training, accountability management, and change adoption.
- Strong communication and cross‑functional collaboration skills, enabling effective partnership with technology, quality, and customer‑facing teams.
- Ability to manage competing priorities, escalate material issues, interpret operational data, and translate complex requirements into clear frontline actions.
- Physical stamina for prolonged stationary work, frequent computer use, and occasional movement around the office and corporate campus.
What You’ll Gain at brighthush
Career Growth & Learning Opportunities
brighthush invests heavily in employee development. As a second‑shift supervisor, you will have access to:
- Formal leadership training programs that accelerate your path to senior management.
- Certification courses in data governance, AI ethics, and process automation.
- Mentorship from senior executives who have built brighthush’s data‑centric culture from the ground up.
- Opportunities to lead cross‑functional projects that influence company‑wide technology roadmaps.
Compensation, Perks & Benefits
While exact salary ranges are competitive and commensurate with experience, brighthush offers a comprehensive benefits package designed to support health, wealth, and well‑being:
- Medical, dental, and vision coverage with multiple plan options.
- Generous paid time off (PTO) and paid holidays.
- 401(k) plan with company matching to help you build a secure retirement.
- Wellness perks including on‑site IV therapy, access to compounded medications, and fitness‑class reimbursements.
- Employee assistance programs, mental‑health resources, and flexible scheduling for work‑life balance.
- Recognition programs that celebrate innovation, accuracy, and teamwork.
Culture & Work Environment
At brighthush, culture is not a buzzword—it’s a lived experience. Our core values revolve around:
- Integrity: Every data point is treated with the utmost responsibility and confidentiality.
- Innovation: We encourage experimentation with AI, automation, and process redesign.
- Collaboration: Cross‑functional teams share knowledge openly, breaking down silos.
- Growth Mindset: Continuous learning is celebrated, and mistakes are viewed as opportunities for improvement.
- People First: We prioritize employee well‑being, offering resources that support physical, mental, and professional health.
The second‑shift team enjoys a vibrant, supportive atmosphere where night‑owl professionals can thrive, share ideas, and see the direct impact of their work on critical healthcare outcomes.
How to Apply
If you are ready to lead a high‑performing data entry team, champion AI‑driven workflow excellence, and make a tangible difference in the healthcare data ecosystem, we want to hear from you. Click the link below to submit your application and join the brighthush family.
Apply Now – Second‑Shift Data Entry Operations Supervisor
Closing Statement
brighthush is an equal‑opportunity employer that values diversity, inclusion, and the unique perspectives each individual brings. We encourage candidates of all backgrounds to apply. Take the next step in your career and help us illuminate the future of data‑driven healthcare.
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