About worksphere – Leading the Way in Senior Care Services
worksphere is a nationally recognized network of senior living communities dedicated to delivering compassionate, person‑centered care to older adults. Since its founding in the early 2000s, worksphere has grown to more than 80 vibrant neighborhoods across the United States, each rooted in the local community it serves. Our mission is to empower seniors to live with dignity, independence, and joy, while providing families with peace of mind through transparent, high‑quality services.
Our core values—Compassion, Accountability, Relationships, and Excellence (C.A.R.E.)—guide every interaction, from the front‑line staff to senior leadership. At worksphere, we view senior care not merely as a job, but as a calling. We invest heavily in our people, fostering a culture where continuous learning, collaboration, and innovation thrive. If you are passionate about making a tangible difference in the lives of seniors and enjoy a dynamic, supportive work environment, worksphere is the place for you.
Position Overview
worksphere is seeking a motivated, detail‑oriented Part‑Time Remote Data Entry Coordinator – Transitional Care to join our growing team. This weekend role (Saturday and Sunday, 12 pm‑5 pm) is fully remote, allowing you to work from the comfort of your home while contributing to the seamless transition of seniors into our care communities. As a key member of the Transitional Care team, you will be the primary point of contact for prospective residents, families, and referral partners, ensuring that every lead is captured, verified, and processed with precision and urgency.
Key Responsibilities
- Serve as the first point of contact for prospective residents and families, delivering accurate facility‑related information via phone, email, and chat.
- Enter new business leads promptly into worksphere’s Referral Management System, adhering to data‑entry standards and confidentiality protocols.
- Maintain ongoing communication with worksphere community locations to confirm lead status, gather additional details, and facilitate smooth hand‑offs.
- Demonstrate a strong sense of urgency by meeting daily and weekly lead‑processing targets, while ensuring data integrity.
- Provide precise information based on the Data Entry Expectation List, including facility amenities, pricing structures, and care level options.
- Utilize knowledge of various payer types (Medicare, Medicaid, private insurance) to guide prospects through eligibility and coverage considerations.
- Conduct benefit verifications using multiple insurance portals, documenting findings accurately within the system.
- Collaborate with the sales, admissions, and marketing teams to identify trends, improve lead quality, and enhance the overall customer experience.
- Participate in regular training sessions, webinars, and certification programs to stay current on industry regulations and worksphere’s service offerings.
- Generate concise reports on lead conversion metrics, providing insights that drive strategic decision‑making.
Essential Qualifications
- High school diploma or GED required; associate’s degree or higher in health administration, business, or a related field is preferred.
- Demonstrated experience in healthcare admissions, marketing, or sales, preferably within senior care, assisted living, or related sectors.
- Proficiency with CRM or referral management platforms; experience with Salesforce, HubSpot, or similar tools is a plus.
- Strong verbal and written communication skills, with the ability to convey complex information clearly and empathetically.
- Exceptional attention to detail and a commitment to maintaining data accuracy and confidentiality.
- Ability to work independently in a remote setting while meeting scheduled weekend hours.
- Familiarity with insurance verification processes and payer types across senior care levels.
- Basic computer literacy, including Microsoft Office Suite (Word, Excel, Outlook) and internet navigation.
Preferred Qualifications & Additional Skills
- Previous experience in a call‑center or customer‑service environment, especially handling high‑volume inbound inquiries.
- Certification in medical billing, health information management, or a related discipline.
- Knowledge of HIPAA regulations and best practices for data security.
- Demonstrated ability to multitask, prioritize, and manage time effectively under tight deadlines.
- Strong problem‑solving mindset with a proactive approach to identifying and addressing obstacles.
- Experience working with senior populations or families, showing empathy and cultural sensitivity.
Core Competencies for Success
- Customer‑Centric Focus: Prioritize the needs and concerns of seniors and their families, delivering information with compassion and clarity.
- Data Integrity: Uphold the highest standards of accuracy when entering and managing lead information.
- Urgency & Accountability: Meet or exceed lead‑processing targets while maintaining quality.
- Collaboration: Work seamlessly with cross‑functional teams to ensure a unified experience for prospects.
- Adaptability: Thrive in a fast‑changing environment, quickly learning new systems and processes.
- Technical Proficiency: Navigate multiple insurance portals and CRM tools with ease.
Career Growth & Development Opportunities
worksphere is committed to the professional advancement of its team members. As a Data Entry Coordinator, you will have access to a robust learning ecosystem that includes:
- Paid training programs covering advanced CRM usage, senior care regulations, and sales techniques.
- Opportunities to earn industry‑recognized certifications (e.g., Certified Senior Advisor, Medical Billing Specialist).
- Tuition reimbursement for relevant degree programs or coursework.
- Mentorship from senior admissions and marketing leaders, paving the way for future roles such as Admissions Specialist, Sales Representative, or Operations Manager.
- Regular performance reviews that identify strengths, set development goals, and outline clear career pathways within worksphere.
Compensation, Perks, & Benefits
worksphere offers a competitive hourly wage commensurate with experience, along with a comprehensive benefits package that may include:
- Medical, vision, and dental insurance with a Telehealth option for convenient virtual care.
- 401(k) retirement savings plan with employer matching contributions.
- Paid Time Off (PTO) and holiday pay, even for part‑time employees.
- Lucrative employee referral bonus program for successful hires.
- Paid training, skills certification, and ongoing career development support.
- Tuition reimbursement and certification reimbursement to further your education.
- Access to continued‑education discounts and partnerships with accredited institutions.
- Employee Assistance Program (EAP) and wellness resources to support mental and physical health.
- Discounts on retail, food, entertainment, and other lifestyle services.
*Full‑time and part‑time benefits may vary; terms and conditions apply.
Work Environment & Culture at worksphere
Our remote workforce enjoys a flexible, results‑driven environment that values work‑life balance. Even though you’ll be working from home, you’ll never feel isolated. worksphere fosters a collaborative culture through:
- Weekly virtual team huddles to share updates, celebrate wins, and discuss challenges.
- Monthly “Coffee Connect” sessions where employees from different departments mingle and exchange ideas.
- Recognition programs that highlight outstanding performance, innovation, and community involvement.
- Inclusive policies that celebrate diversity, equity, and inclusion, ensuring every voice is heard.
- Commitment to equal opportunity—worksphere is an affirmative‑action employer, welcoming applicants of all backgrounds, including minorities, women, veterans, individuals with disabilities, and other protected categories.
Why Join worksphere?
Choosing worksphere means aligning yourself with a purpose‑driven organization that values both the people we serve and the people who serve. You’ll be part of a team that:
- Directly impacts the well‑being of seniors and their families during critical transition moments.
- Operates at the intersection of healthcare, technology, and hospitality, offering a unique professional experience.
- Receives ongoing support, mentorship, and resources to help you excel and advance.
- Enjoys a flexible, remote schedule that respects personal commitments while delivering meaningful work.
How to Apply
If you are ready to bring your expertise, empathy, and drive to worksphere, we invite you to submit your application today. Click the “Apply” button below, attach your resume, and include a brief cover letter highlighting your relevant experience and why you are passionate about senior care.
We look forward to welcoming you to the worksphere family, where every day is an opportunity to make a difference.
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