Data Entry Associate (Tech Support) – Indeed Jobs US

We are seeking a detail-oriented DEA (Data Entry Agent) to join our team and support a leading telecommunications client. This involves handling data entry, dispatch operations, and occasional communication/calls with technicians and supervisors to ensure smooth workflow and coordination.

Bold Business is a US-based leading global business processing outsourcing firm with over 25 years experience and $7B+ in client engagements. We enable companies of all sizes to scale by providing global outsourcing talent services.

Key Responsibilities

• Accurately enter and update data in internal systems.
• Manage dispatch tasks, ensuring timely coordination of service requests.
• Monitor and track job progress, addressing any scheduling or logistical challenges.
• Occasionally communicate with field technicians and supervisors to confirm details and provide necessary updates.
• Maintain organized and accurate records of completed and pending work.
• Adhere to company policies and procedures while handling sensitive information.
• Perform any other tasks assigned by the company as needed.

Qualifications

• Must have a reliable work-from-home setup, including a laptop or desktop computer and a stable internet connection,
• Strong attention to detail and accuracy in data management.
• Ability to multitask and work in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proficiency in using computer applications, including spreadsheets and internal systems.
• Problem-solving skills and the ability to work independently with minimal supervision.
• Prior experience in the telecommunications industry is a plus.