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About talentnexus
talentnexus is a dynamic, forward‑thinking staffing and workforce solutions partner that empowers businesses across a wide range of industries to achieve operational excellence. With a strong presence in the Greater Boston area, talentnexus combines cutting‑edge technology, data‑driven insights, and a people‑first philosophy to deliver reliable, high‑quality talent solutions. Our commitment to integrity, continuous improvement, and community engagement makes talentnexus a trusted employer and a valued member of the local business ecosystem.
Why This Role Matters
In today’s fast‑paced market, accurate data entry and seamless administrative support are the backbone of efficient order fulfillment and customer satisfaction. As a Data Entry & Administrative Assistant at talentnexus, you will be the critical link between our clients, drivers, and internal teams, ensuring that every shipment is tracked, recorded, and delivered with precision. Your work will directly influence the reliability of our logistics operations, the trust our customers place in us, and the overall profitability of the organization.
Key Responsibilities
- Enter, verify, and maintain customer order information in the company’s central database with a focus on accuracy and timeliness.
- Track driver assignments and shipment statuses, updating records in real‑time to reflect any changes or exceptions.
- Provide courteous, solution‑oriented customer service via phone, email, and chat, addressing inquiries, resolving issues, and escalating complex matters when necessary.
- Coordinate shipping processes, including preparing packing lists, generating shipping labels, and confirming carrier schedules.
- Perform routine data quality audits, identify discrepancies, and implement corrective actions to uphold data integrity.
- Collaborate with the logistics team to reconcile daily manifests, reconcile inventory discrepancies, and support end‑of‑day reporting.
- Assist with general administrative duties such as filing, scanning, document management, and office supply inventory.
- Maintain confidentiality of sensitive customer and company information in accordance with data protection policies.
- Participate in continuous‑improvement initiatives, offering suggestions for workflow enhancements and automation opportunities.
Essential Qualifications
- Education: High school diploma or GED required; associate degree or higher in Business Administration, Logistics, or a related field is preferred.
- Experience: Minimum of 2 years of hands‑on data entry or administrative support experience, preferably within a logistics, shipping, or customer‑service environment.
- Technical Proficiency: Demonstrated ability to work with Microsoft Office Suite (Excel, Word, Outlook) and experience with database or ERP systems (e.g., SAP, Oracle, or proprietary platforms).
- Accuracy & Speed: Proven track record of achieving high typing speeds (≥70 WPM) with an error rate of less than 1%.
- Communication Skills: Excellent written and verbal communication abilities, with a professional demeanor when interacting with customers and internal stakeholders.
- Organizational Skills: Strong multitasking capabilities, ability to prioritize tasks under tight deadlines, and meticulous attention to detail.
- Problem‑Solving: Ability to quickly assess situations, identify root causes, and implement effective solutions or escalation pathways.
- Reliability: Consistent attendance record and a commitment to punctuality, especially when supporting time‑sensitive shipping operations.
Preferred Qualifications
- Experience with transportation management software (TMS) or route‑optimization tools.
- Familiarity with basic accounting principles and invoicing processes.
- Certification in Office Administration, Data Management, or a related discipline.
- Previous experience in a fast‑growing staffing or recruitment services firm.
- Fluency in a second language (Spanish, Portuguese, or Mandarin) to support a diverse customer base.
Core Skills & Competencies
- Data Integrity: Commitment to maintaining clean, accurate, and up‑to‑date records.
- Customer‑Centric Mindset: Ability to empathize with customers, anticipate needs, and deliver service that exceeds expectations.
- Technology Adaptability: Quick learner of new software tools, willingness to adopt automation solutions, and comfort with cloud‑based platforms.
- Team Collaboration: Works effectively with drivers, warehouse staff, sales teams, and senior management to achieve shared goals.
- Time Management: Prioritizes tasks efficiently, meets deadlines, and handles high‑volume workloads without sacrificing quality.
- Attention to Detail: Detects and corrects errors before they impact downstream processes.
- Professionalism: Represents talentnexus with integrity, discretion, and a positive attitude.
Career Growth & Learning Opportunities
talentnexus invests heavily in the professional development of its employees. In this role, you will have access to a structured learning pathway that includes:
- On‑the‑job training with seasoned logistics and data‑management mentors.
- Quarterly workshops on advanced Excel techniques, data analytics, and process automation.
- Opportunities to cross‑train in related departments such as procurement, inventory control, and client services.
- Eligibility for internal certifications that can accelerate promotion to senior administrative or operations coordinator positions.
- Support for external certifications (e.g., Certified Administrative Professional, Six Sigma Yellow Belt) through tuition reimbursement programs.
Successful performance and demonstrated initiative can lead to career trajectories such as:
- Senior Administrative Specialist – overseeing a team of data entry professionals.
- Operations Analyst – focusing on process optimization and performance metrics.
- Client Services Manager – managing key accounts and driving customer satisfaction strategies.
Work Environment & Culture at talentnexus
Our Chelsea office offers a modern, collaborative workspace designed to foster creativity and efficiency. Key cultural attributes include:
- Inclusivity: A diverse workforce where every voice is heard and respected.
- Transparency: Open communication channels with leadership, regular town‑hall meetings, and clear performance feedback.
- Flexibility: Hybrid work options that allow a blend of on‑site and remote tasks, depending on operational needs.
- Recognition: Employee‑of‑the‑Month programs, spot bonuses, and celebration of milestones.
- Community Engagement: Volunteer initiatives and partnerships with local charities, reinforcing our commitment to the Chelsea community.
Compensation, Perks & Benefits
talentnexus offers a competitive hourly wage ranging from $20 to $22, commensurate with experience and skill level. In addition to base pay, our comprehensive benefits package includes:
- Health, dental, and vision insurance with multiple plan options.
- Paid time off (PTO) accruals, sick leave, and paid holidays.
- Retirement savings plan with employer matching contributions.
- Employee assistance program (EAP) for personal and professional support.
- Transportation stipend or reimbursement for commuting expenses.
- Wellness initiatives such as on‑site fitness classes, mental‑health resources, and healthy snack stations.
- Continuous learning budget for courses, conferences, and certifications.
How to Apply
If you are a detail‑oriented professional with a passion for data accuracy and customer service, we invite you to join talentnexus’s growing team in Chelsea, MA. To be considered, please submit your resume and a brief cover letter outlining your relevant experience and why you are excited about this opportunity.
We review applications on a rolling basis and will contact qualified candidates for a virtual interview. talentnexus is an equal opportunity employer; we celebrate diversity and are committed to creating an inclusive environment for all employees.
Take the Next Step
Ready to make an impact and advance your career with a company that values precision, people, and progress? Click the “Apply Now” button below to start your journey with talentnexus today.
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