Data Center Technician L2

Make an impact at NTT Global Data Centers Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported. Your role at a glance - The Data Center Technician provides a working level of data center knowledge and is responsible for the operational integrity and regulatory compliance of the data center electrical, mechanical, and fire life safety systems. - The Data Center Technician maintains and follows the processes that maximize customer uptime in the most cost-effective way. - Ensures that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met. What we are looking for POSITION SUMMARY: BASIC FUNCTION - The Data Center Technician provides a working level of data center knowledge and is responsible for the operational integrity and regulatory compliance of the data center electrical, mechanical, and fire life safety systems. - The Data Center Technician maintains and follows the processes that maximize customer uptime in the most cost-effective way. - Ensures that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met. ESSENTIAL DUTIES & RESPONSIBILITIES - Develops creative approaches to keep operational costs to a minimum, improve efficiency, and implement new strategies. - Systems of responsibility include: - Mechanical responsibilities will include chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems. - Electrical responsibilities will include electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load. - Fire Life Safety responsibilities will include wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices. - Tests performance of electromechanical assemblies and electronic voltmeters. - Reads blueprints, schematics, diagrams, or technical order to determine methods and sequences of processes. - Inspects parts for surface defects. - Installs electrical or electronic parts and hardware in housings or assemblies, using hand tools. - Aligns, fits or assembles component parts, using hand or power tools. - Operates, monitors, maintains, and responds to abnormal conditions in facilities systems. Areas include: Mechanical, Electrical, Fire Life Safety, and Building Monitoring and Control - Analyzes systems to ensure best practices for both internal and external customers - Provides feedback to DCO Engineering on the effectiveness of existing standards and processes - Works with contractors and consultants to review quality assurance for all system expansions, corrections, and upgrades - Works with the CF Ops Lead Technician to track and complete an aggressive preventive and predictive maintenance program - Ensures data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies and improving overall efficiency, and cost reduction. - Manages systems to avoid unplanned customer-impacting events - Works with CF Ops Lead Technician to determine maintenance requirements for mechanical, electrical, and fire life safety systems. - Performs other duties as assigned - Regular, predictable attendance is essential to satisfactory performance. KNOWLEDGE, SKILLS & ABILITIES - Possess an understanding of the mechanical, electrical, and fire life safety systems used in a data center environment including, but not limited to the following: electrical distribution and layout, Transformers, PLC’s, Generators, Switchgear, UPS systems, STS’, ATS’ PDU’s, Chilled Water Systems, CRAC/CRAH’s, Pre-Action Sprinkler Systems - Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety - Current knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations) - Familiarity with data trending / tracking and analysis and the ability to utilize a PC based integrated critical monitoring systems - Ability to process Hands and Eye requests as required i.e., Tape Rotation, Rack and Stack of equipment, inventory hardware, power cycle devices, patch cable install/removal - Demonstrated hands-on experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including: - Chilled Water Systems - Large Centrifugal Chillers - Cooling Towers - Heat Exchangers - Water Treatment Systems - VFD’s and Pumps - HVAC equipment CRAC/CRAH’s - Humidification Systems - Water heaters - Water/Air filters - BMS and PLC Controls - Emergency Standby Diesel Generator Systems - Fuel/Oil systems, 480/277 and 208/120 electrical generation and distribution - Static UPS Systems - Double Interlock Pre-Action Systems - Excellent communication skills, both written and oral - Proficient with MS Office Suite (Word, Excel, PowerPoint, Project) - Ability to communicate effectively with customers and internal staff and effectively work in team environment - Ability to coordinate, supervise, and communicate with contractors who perform maintenance or upgrade work on these systems. - Ability to learn quickly and address issues as they arise during normal working hours or after hours. - Ability to operate in and promote a rigorous process-driven team environment - Ability to logically analyze and solve problems - Ability to effectively multi-task multiple projects - Ability to operate Hand and Machine Tools (hammer, drill, saw, etc.) - Ability to operate electrical tools such as a multi-meter or infrared camera - Ability to operate a forklift - Must be comfortable working in a high stress, fast paced environment with shifting priorities. - Must be able to work on a shift which may require Nights, holidays, and some weekends. - Possess critical thinking and complex problem solving skills L1 EDUCATION & EXPERIENCE - High School Diploma required. - Associate’s Degree or equivalent education and/or work experience and a minimum of 2 years in a mechanical/electrical position within critical facilities (preferably a data center, hospital, semi-conductor, or power plant) required. - CPR/First Aid and NFPA70E Certification during employment. - Possession of an OSHA approved forklift certification or the ability to obtain one after hire required. L2 EDUCATION & EXPERIENCE - Associate of Science in Technology degree or equivalent education and/or work experience plus - Minimum of 3 years in a mechanical/electrical position within critical facilities (preferably a data center, hospital, semi-conductor, or power plant) - CPR/First Aid and NFPA70E Certification during employment - Possession of an OSHA approved forklift certification or the ability to obtain one after hire is required - High School Diploma or GED required. PHYSICAL REQUIREMENTS - Primarily walking, standing, and bending with some sitting. - Ability to communicate effectively with verbal, visual and listening skills - Close visual work on a computer terminal. - Dexterity of hands and fingers to operate any required equipment as well as to operate computer keyboard, mouse, and other technical instruments. - Able to lift and carry heavy equipment, up to 50 pounds. - Ability to climb ladders and work on raised platform. WORK CONDITIONS - Data Center environment with varying temperatures and loud noises. - Potential extensive daily usage of workstation or computer. - Must work on-site; no telecommuting permitted. SPECIAL REQUIREMENTS - Must be willing to be part of the after-hours notification and escalation protocol. - Must wear leather close-toed shoes with a solid rubber sole. Compensation Pay Range - For roles residing in the US, we share pay and benefit levels to support pay transparency requirements. - For other countries, we are more than happy to share our competitive pay and benefit levels during the interview process. - This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable. - NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. - Base salary for this position is: $39.57 - $73.51 - All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance. - Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package. Who we are - As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. - We understand that every business – large and small – has its own unique needs and goals. - We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime. - NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. - We are committed to providing an environment free of unfair discrimination and harassment. - We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. - Join our growing global team and accelerate your career with us. Apply today.