Content Moderator
Content moderator jobs continue to be on the rise as the online world never stops needing content moderation.
A Content Moderator is always on guard, maintaining the online reputation of a business. They screen, monitor, and approve content in compliance with the website's guidelines. Also, they promote excellent customer service and help to cultivate a strong community around the brand.
Qualifications
Education background
• Bachelor's Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension).
Work experience
• Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
Call centre experience is not a'must' but would be a distinct advantage.
Required Interpersonal Skills
• Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the 'extra mile' for self-improvement.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude.
Technical Skills:
• Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document)
• Review, classify, annotate, categorize, group, mask, or label content related to video, audio, text, image, documents, or other relevant data based on defined guidelines
• Generate data sets for production and machine learning purposes
• Actively listen and classify different audio datasets, including human and animal sounds, songs, music, conversations, etc.
• Review and classify emotions, gestures, and other relevant elements in content
• Annotate images in heat graphs or spectrograms to determine sleeping or active states
• Understand and stay up-to-date with content policies and guidelines
• Review online videos, social media, web pages, and advertising content for compliance with policies and guidelines. Content could be in text, image, audio, video, or any other format
• Identify content that does not comply with requirements and flag it for action
• Use basic judgment to perform required tasks effectively and accurately
• Display a strong bias to doing what's right for our community in supporting social media's mission
• Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
• Work in a 24/7 shift rotation