TOP NON-NEGOTIABLE SKILLS
5+ years Dynamics 365 CE Functional Consulting experience
Deep expertise in Dynamics 365 Customer Service, Sales and Marketing modules - CS and Sales most important!
Experience with Customer Insights Journeys (ideal) or strong expertise across the other CE modules
Ability to lead requirements gathering, discovery, and analyze sessions with customers
Experience creating user stories and managing work backlogs
Azure DevOps (ADO) experience
Power Platform and Dataverse knowledge
UAT leadership and user adoption experience
Strong client-facing consulting and communication skills
WHAT WOULD MAKE THIS HIRE STAND OUT
Experience with all three modules: Sales, Customer Service, and Marketing
Healthcare insurance or payer industry experience
Microsoft partner or consulting background
Omnichannel implementation experience
PL-200 certification
Enterprise-scale Dynamics 365 CE transformation experience
Strong change management and user adoption leadership
KEY RESPONSIBILITIES
Lead customer discovery and analyze sessions
Gather and document business requirements
Translate business requirements into functional solution designs
Configure Dynamics 365 CE functionality across Sales, Service, and related applications
Create and manage user stories and work backlogs
Collaborate with solution architects and technical teams
Support data migration and integration validation activities
Lead UAT planning, execution, and defect triage
Develop training materials and facilitate user adoption
Serve as the functional escalation point for customer issues
Drive successful delivery of Dynamics 365 CE workstreams throughout the project lifecycle