Cyber Security Analyst

About The Company Ascend Technologies is a leading provider of managed cybersecurity services dedicated to protecting organizations from evolving digital threats. We pride ourselves on our commitment to client success, fostering a collaborative team environment, and upholding the highest standards of integrity and accountability. Our culture is built on transparency and respect, creating a workplace where innovation thrives and every employee is empowered to contribute meaningfully. We believe that diversity, equity, and inclusion are essential to driving growth and delivering exceptional service to our clients. About The Role We are seeking a highly motivated Cyber Security Analyst to join our team in a fully remote capacity. This role is critical to our security operations center (SOC), responsible for the initial response, alert classification, and escalation of security incidents affecting Ascend service consumers. The successful candidate will demonstrate a strong ability to identify true positive security threats, accurately classify incidents using the MITRE framework, and escalate appropriately to ensure timely incident resolution. This position requires a keen attention to detail, the ability to work efficiently under pressure, and excellent communication skills to provide clear and quality responses to internal teams and occasionally to clients. Qualifications Associate or bachelor's degree in Cybersecurity, Computer Science, or related field CompTIA Security+ certification CompTIA CYSA+ certification Minimum of 3 years of experience working in a Security Operations Center (SOC) Preferred: Experience with ServiceNow (1+ year) Preferred: Experience working within a Managed Service Provider (MSP) environment (2+ years) Preferred: Microsoft SC-200 certification Preferred: CompTIA Networking+ certification Preferred: CompTIA A+ certification Responsibilities Perform initial response for all security incidents generated by managed services tools Accurately classify security incidents according to MITRE ATT&CK framework categories Distinguish between true positive and false positive security alerts with speed and precision Escalate tickets promptly for incident scoping when a significant compromise is detected Participate in additional managed service activities as requested by management Maintain and update documentation related to alert processes and incident response procedures Collaborate with team members to enhance detection and response capabilities Adhere to company core values including client commitment, teamwork, integrity, accountability, and transparency Benefits Competitive starting salary with compensation commensurate with experience and qualifications Fully remote work environment offering flexibility and work-life balance Opportunities for professional development and certification support Inclusive and diverse workplace culture that values every individual Comprehensive health and wellness benefits (subject to company policy) Collaborative team environment focused on innovation and growth Equal Opportunity Ascend Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are dedicated to fostering a workplace where every individual is respected and empowered to succeed.