Netrio is a leading MSP in North America, specializing in IT solutions for small- to mid-market enterprises. We serve over 1,000 clients across industries with services including managed IT, cybersecurity, cloud, connectivity, voice, and custom application development.
JOB SUMMARY
The Program Coordinator position will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. The Cybersecurity Program Coordinator will help support the Netrio PMO in planning, monitoring, controlling, executing, and closing high-visibility projects and events in a highly expansive and aggressive growing firm.
The Program Coordinator will possess a high degree of personal accountability, impeccable communication skills, and the ability to wrangle an excitable team. The position will work with cross-vertical teams. Innate characteristics must include attention to detail, quest for clarity, the ability to see the big picture within all the moving parts, and the gift to make things easier not harder.
KEY RESPONSIBILITIES
- Support Netrio Program Managers to develop and present detailed project plans, charting deliverables and milestones for projects.
- Maintain and monitor project plans, schedules, risks, and budget.
- Update project plans to reflect progress.
- Attend and document project meetings.
- Create and maintain risk registers.
- Coordinate scheduling of internal resources, subcontractors and third parties/vendors.
- Manage expectations and be able to say “no.”
- Schedule and conduct project status meetings on regular intervals.
- Report project status to team, stakeholders, customers, and leadership team.
- Coordinate resource availability and allocation with resource planners.
- Successfully manage the relationship with the client and all stakeholders.
- Create and maintain comprehensive project documentation.
KEY COMPETENCIES
Client Relationship Management:
- Demonstrates an ability to build strong relationships with clients through effective communication and service delivery.
Communication:
- Strong verbal and written communication skills, including the ability to explain concepts clearly and empathetically to clients.
Problem-Solving:
- Ability to prioritize issues and develop effective solutions to resolve customer concerns in a timely manner.
Time Management:
- Demonstrates proficiency in managing multiple tasks and responsibilities in a fast-paced environment.
Team Collaboration:
- Works effectively across teams, fostering a cooperative and positive work culture.
QUALIFICATIONS
Required:
- 3Creative and critical thinking capabilities.
- Has excellent facilitation and negotiating skills and is comfortable interacting with senior-level clients and stakeholders.
- Ability to work in a cross-functional capacity.
- Ability to meet deadlines and handle multiple tasks.
- Has a positive and collaborative problem-solving attitude.
- Is flexible, pragmatic, detail-oriented and remains calm in a fast-paced environment.
- An ability to manage multiple points of views while adhering to a single objective.
- Ability to communicate at all levels; peers, engineers, management and clients.
- Knows the importance of project documentation for a successful project.
- Has outstanding written and verbal communication skills.
Preferred:
- Working knowledge of IT Security Consulting and/or IT Service industry.
- Experience working in an agile environment.
- Working knowledge of project management, planning, resource management and scheduling tools.
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