This is a Fully Remote Job
1. About Our Client:
The organization operates in the defense, civilian, and homeland security sectors, providing technology-enabled solutions to address critical challenges faced by government agencies. It focuses on integrating strategy, technology, and transformation to deliver innovative services and emphasizes a culture of collaboration, inclusion, and professional growth.
2. About the Opportunity:
The
CX Qualtrics Analyst
role is focused on conducting research and analysis to understand stakeholder needs and improve user experiences. This position translates customer experience data and stakeholder feedback into actionable recommendations that enhance products and services, supporting strategic decision-making within the organization.
3. Responsibilities:
Conduct stakeholder interviews, surveys, user research, and other qualitative and quantitative research to identify needs and opportunities.
Develop customer journey maps and experience assessments to reveal pain points and improvement areas.
Analyze product and service performance data to identify trends and generate actionable insights.
Engage with internal and external stakeholders to gather feedback and support customer-focused initiatives.
Prepare findings, recommendations, and presentations to inform leadership and aid strategic decisions.
Assist in managing and executing the survey request process, including calendar management and survey creation.
Oversee daily survey request operations, including workflow management and request triage.
Provide first-line advisement on customer experience matters related to survey requests and design.
Program surveys in Qualtrics, including creation, modification, review, and finalization.
Ensure notification setups within Qualtrics for relevant teams regarding survey responses and data insights.
Support data analysis initiatives related to survey management processes.
Identify and integrate tooling capabilities to analyze and display survey data insights.
Ensure integration of survey data insights with other customer experience data efforts.
4. Requirements:
Bachelor's degree and 5 to 7 years of relevant experience, or equivalent education and experience.
Experience in customer experience, service design, or organizational improvement in government, consulting, or large enterprise settings.
Ability to use customer experience research and performance data to influence strategy.
Familiarity with customer experience measurement tools, journey mapping platforms, or data visualization tools.
Must be a U.S. citizen eligible to obtain and maintain a Public Trust or Suitability Determination.
5. Pay Range and Compensation Package:
Salary range: $90,000 to $110,000 annually, final compensation based on education, experience, qualifications, skills, and contract requirements.
Health Care Plan including Medical, Dental, and Vision coverage.
Retirement Plan (401k).
Life Insurance (Basic, Voluntary, and AD&D).
Paid Time Off.
Family Leave including Maternity and Paternity leave.
Short Term and Long-Term Disability coverage.
Training and Development opportunities.
6. Benefits & Perks:
Health Care Plan (Medical, Dental, Vision).
Retirement Plan (401k).
Paid Time Off.
Family Leave (Maternity, Paternity).
Disability Insurance (Short Term and Long-Term).
Equal Opportunity Statement:
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.