This is a Fully Remote Job
About Our Client:
The organization operates in the workforce management and human capital management space, addressing the challenges companies face in modernizing HRMS and payroll systems. It provides a platform that leverages workforce insights and AI to enhance productivity and employee engagement, supporting long-term customer retention and operational improvement.
About the Opportunity:
The
Customer Transformation Manager
serves as a regional sales overlay and migration specialist, partnering with account managers and customer success teams to facilitate customer modernization to the current platform. The role focuses on driving strategic migration initiatives, rebuilding executive confidence, and delivering tailored transformation strategies that align with customer business priorities and outcomes.
Responsibilities:
Serve as the regional migration and transformation expert supporting multiple account managers across a designated US region.
Collaborate on account planning and prioritize customers for modernization based on strategic factors.
Lead complex discovery and executive conversations to reintroduce the platform and rebuild customer confidence.
Develop customer-specific transformation perspectives linking business priorities to platform capabilities.
Engage executive and functional stakeholders to align on modernization objectives and value.
Partner with value consulting to present data-driven assessments and business cases.
Work with solution consultants to design tailored demonstrations addressing customer needs.
Coordinate cross-functional resources throughout the sales cycle to support migration opportunities.
Align retention and renewal strategies with customer success and renewal teams.
Identify and address barriers to migration including implementation, data, and change management challenges.
Utilize migration accelerators to reduce risks and ease customer transitions.
Coach account managers on migration messaging, discovery, and executive engagement.
Support pipeline development through stakeholder alignment and opportunity progression.
Maintain regional visibility into migration activities and forecast accuracy.
Meet regional objectives including migration pipeline growth, bookings, and successful handoffs.
Requirements:
BA/BS degree or equivalent experience.
Minimum five years in direct sales, strategic account management, or customer transformation roles.
Proven experience selling HRMS or payroll solutions, with preference for workforce management or SaaS modernization expertise.
Ability to lead complex discovery and build executive relationships.
Strong business acumen linking technology modernization to customer outcomes.
Skilled in influencing cross-functional teams without direct authority.
Excellent communication, presentation, and facilitation skills.
Proficient in pipeline management and CRM tools such as Salesforce.
Willingness to travel up to 40%.
Pay Range and Compensation Package:
The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.