About the job Customer Support Travel Advisor
Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.
Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.
Position Overview
We are currently welcoming applications for a Customer Support Travel Advisor role from individuals who enjoy assisting others and working in a service-focused environment. In this position, you will help clients organize vacation arrangements, respond to planning questions, and support them as they prepare for upcoming leisure travel experiences.
This role is ideal for applicants who like communication-based work, staying organized across multiple requests, and learning about destinations while working within a flexible remote structure. Training resources and ongoing team support are available.
Responsibilities
Support clients with coordinating trip components such as airfare, hotels, cruises, and activity reservations
Provide helpful suggestions based on traveler interests and planning goals
Respond to client questions throughout the trip preparation process
Maintain communication through email, messaging tools, and phone when appropriate
Work alongside supplier partners to confirm reservation details
Keep itinerary information accurate within internal coordination platforms
Stay current on destination highlights, travel updates, and promotional opportunities
Assist travelers during multiple stages leading up to departure
Qualifications
Interest in customer support within a travel coordination environment
Strong interpersonal and written communication abilities
Ability to manage multiple client requests in an organized manner
Comfortable working independently in a remote workspace
Familiarity with basic computer tools and online navigation
Must be at least 18 years old
Must reside in the U.S., U.K., or another approved hiring region
What This Role Offers
Flexible remote scheduling options
Structured onboarding with continued mentorship opportunities
Access to travel supplier partnerships and coordination resources
Eligibility for travel-related incentives and industry perks
Opportunities for advancement into expanded client support or coordination roles over time