Customer Support Specialist - Remote

About The Company Levin Furniture & Mattress is a well-established leader in the retail furniture industry, dedicated to providing high-quality products and exceptional customer service. With a strong presence in the community and a commitment to growth, Levin Furniture & Mattress prides itself on fostering a positive work environment that encourages professional development and internal promotion. The company offers a diverse range of furniture and mattress solutions, ensuring customers find the perfect items to enhance their homes. Levin Furniture & Mattress values integrity, teamwork, and customer satisfaction, making it a trusted name in the industry. About The Role We are currently seeking motivated and detail-oriented Work from Home Customer Service Specialists to join our dynamic team. This remote position offers an excellent opportunity for individuals who are passionate about delivering outstanding customer support and are located within a 25-mile radius of our store locations. As a Customer Service Specialist, you will be the first point of contact for our customers, handling inquiries, resolving escalated complaints, and ensuring a seamless service experience. Your role will involve processing high volumes of inbound calls, collaborating with various departments, and supporting warranty and repair services. This position requires excellent communication skills, technical proficiency, and the ability to multitask effectively in a fast-paced environment. Qualifications High school diploma or equivalent Previous clerical or customer service experience preferred Proficiency in Microsoft Office Suite Knowledge of customer service software such as Storis, Ring Central Phone System, and Package AI Routing Software is a plus Excellent verbal and written communication skills Strong organizational and multitasking abilities Ability to work independently in a remote setting Basic reading, comprehension, and numerical reasoning skills Responsibilities Provide high-level customer support by resolving escalated complaints and questions efficiently and professionally Handle a high volume of inbound calls and correspondence, ensuring timely responses Negotiate warranty options with manufacturers on behalf of customers Identify product trends and communicate concerns to the quality team for continuous improvement Collaborate with store, merchandising, and operations departments to resolve issues swiftly Process subcontractor invoices, identify discrepancies, and ensure accuracy Prepare detailed reports regarding warranty and repair services using various internal and web-based systems Maintain accurate and organized files to enhance productivity Manage open work orders requiring resolution and follow-up Perform additional support tasks as needed and contribute to team objectives Benefits Comprehensive medical, dental, and vision insurance coverage Life and disability insurance plans 401(k) retirement savings plan with company match Paid time off (PTO) for eligible employees Generous employee discount on products Opportunities for career growth and internal promotions Equal Opportunity Levin Furniture & Mattress is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe in fostering a workplace where everyone can thrive and contribute to our collective success.