This is a Fully Remote Job
About Our Client:
This organization operates in the international travel technology industry, addressing the challenges of booking management and customer service in travel. It focuses on enhancing client experiences by integrating technology solutions to streamline travel-related operations and support.
About the Opportunity:
The CUSTOMER SUPPORT SPECIALIST (EXTRA SERVICES ZEN TEAM) role is designed to maintain high client satisfaction by efficiently resolving booking issues and managing additional service requests. The position plays a key role in advising clients and ensuring smooth communication between customers, suppliers, and hotels, thereby supporting operational effectiveness.
Responsibilities:
Resolve client issues related to bookings, modifications, cancellations, and additional services rapidly and effectively
Provide expert advice to clients regarding bookings and products
Communicate with suppliers, hotels, and clients through email and phone
Utilize CRM systems and internal databases to manage information efficiently
Requirements:
Upper Intermediate proficiency in English (spoken and written)
Strong interpersonal skills including kindness, empathy, stress resistance, politeness, and responsibility
Ability to learn quickly and maintain a results-focused approach
Access to a functioning computer and microphone
Knowledge of the travel business and booking systems is advantageous
Pay Range and Compensation Package:
Base salary of 600 EUR gross plus up to 150 EUR gross bonus based on key performance indicators
Benefits & Perks:
Remote work from home
Flexible schedule with 2 days on, 2 days off from 9 a.m. to 9 p.m. GMT+3
Opportunities for professional growth through seminars, trainings, and conferences
Corporate discounts on hotels and other services
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.