About brighthush
brighthush is a leading provider of innovative mobility solutions and customer‑centric services across Oklahoma and the Midwest. With a mission to empower individuals—especially veterans and first responders—to live life to the fullest, brighthush delivers high‑quality products, seamless installation, and unparalleled support. Our culture is built on integrity, collaboration, and a relentless focus on customer satisfaction. As a rapidly growing organization, we are committed to investing in our people, fostering professional growth, and creating an inclusive environment where every team member can thrive.
Why Join brighthush?
- Impactful Work: Every interaction you handle directly improves the lives of our customers, many of whom are veterans and first responders.
- Career Growth: We offer clear advancement pathways, mentorship programs, and continuous learning opportunities.
- Competitive Compensation: A generous salary package, 401(k) matching, paid time off, and a home‑office stipend.
- Flexible Work Arrangements: Choose a schedule that balances your professional and personal life.
- Comprehensive Benefits: Health, dental, vision, wellness programs, and more.
- Supportive Culture: A collaborative, respectful workplace where ideas are valued and success is celebrated.
Role Overview
As a Customer Support Specialist (CSS) at brighthush, you will be the heartbeat of our customer experience. You will manage inbound and outbound communications, coordinate in‑home consultations, create and follow up on quotes, and ensure that every customer interaction reflects our commitment to excellence. Your role will span the entire customer journey—from initial contact to post‑installation support—making you a pivotal player in our operations and a trusted advocate for our clients.
Key Responsibilities
- Convert phone calls and web/form leads into scheduled consultations, ensuring a smooth transition from prospect to client.
- Make outbound calls to potential customers, following up on web and form leads to secure appointments.
- Secure commitments from customers to schedule in‑home consultations, emphasizing the value of our services.
- Create detailed quotes for vehicle assistance (VA) and client reviews, tailoring solutions to individual needs.
- Follow up on quotes and schedules promptly to improve completion rates and reduce drop‑off.
- Coordinate and schedule field installations, working closely with technicians and logistics teams.
- Process invoices and customer payments accurately, ensuring timely revenue capture.
- Assist with inventory tracking and ordering, maintaining optimal stock levels for installations.
- Generate and run essential business reports, providing insights into sales, customer satisfaction, and operational efficiency.
- Expedite the resolution of customer problems and complaints, ensuring a swift and satisfactory outcome.
- Maintain confidential customer files in an organized manner, adhering to data protection standards.
- Document all customer interactions using the proprietary operating system, ensuring accurate and up‑to‑date records.
- Handle escalated customer issues with professionalism, employing a solution‑focused approach.
- Analyze customer feedback and trend data to identify opportunities for continuous improvement.
Essential Qualifications
- 3+ years of customer service experience, with at least 1–2 years in a related field such as sales, technical support, or operations.
- Proven aptitude for problem‑solving and the ability to determine effective solutions for customers.
- Results‑oriented mindset, capable of working independently and collaboratively within a team.
- Excellent verbal and written communication skills, with a polished and professional tone.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Strong organizational skills and meticulous attention to detail.
- Ability to manage multiple priorities seamlessly and maintain stellar time‑management skills.
- Experience with CRM software and customer service platforms (e.g., Salesforce, Zendesk).
- Proven ability to manage escalations and resolve conflicts effectively.
- Customer‑first mindset, passionate about delivering outstanding service.
Preferred Qualifications
- Experience in the mobility or automotive service industry.
- Knowledge of VA (Vehicle Assistance) programs and related compliance requirements.
- Familiarity with scheduling and logistics software.
- Background in data analysis or reporting.
- Certification in customer service or related fields.
Skills & Competencies
- Strong interpersonal skills, with the ability to build rapport quickly.
- Adaptability to fast‑paced environments and changing priorities.
- Analytical thinking, with a focus on data‑driven decision making.
- Resilience under pressure, maintaining composure during challenging interactions.
- Team player who values collaboration and knowledge sharing.
- Self‑motivated, with a proactive approach to learning and improvement.
Career Growth & Learning Opportunities
At brighthush, we believe that investing in our people is the key to sustained success. As a Customer Support Specialist, you will have access to:
- On‑the‑job training with seasoned mentors.
- Professional development programs, including certifications in customer service, project management, and technical support.
- Cross‑functional projects that expose you to sales, marketing, and operations.
- Clear advancement tracks—potential roles include Senior Customer Support Specialist, Team Lead, Operations Manager, or Customer Experience Director.
- Regular performance reviews and personalized growth plans.
Work Environment & Culture
brighthush fosters a culture of respect, innovation, and collaboration. Our team values transparency, accountability, and a shared commitment to excellence. We celebrate diversity and encourage every employee to bring their authentic self to work. Our flexible work arrangements and home‑office stipend support a healthy work‑life balance, while our team‑building events and community outreach initiatives keep us connected and energized.
Compensation & Benefits
- Competitive Salary: Market‑aligned pay with performance‑based bonuses.
- 401(k) Matching: We match your contributions to help you build a secure future.
- Paid Time Off: Generous vacation, sick leave, and personal days.
- Flexible Schedule: Choose a schedule that fits your lifestyle.
- Home Office Stipend: Support for your remote work setup.
- Health & Wellness: Comprehensive medical, dental, and vision plans.
- Wellness Programs: Gym memberships, mental health resources, and wellness challenges.
- Professional Development: Tuition reimbursement, conference attendance, and skill‑building workshops.
- Employee Recognition: Awards, spot bonuses, and public acknowledgment of achievements.
How to Apply
If you are passionate about delivering exceptional customer experiences and thrive in a dynamic, mission‑driven environment, we want to hear from you. Join brighthush and help us make a difference in the lives of our customers while advancing your career.
Join brighthush Today – Where Your Impact Matters
At brighthush, every customer interaction is an opportunity to create lasting value. As a Customer Support Specialist, you will be at the forefront of this mission, ensuring that our clients receive the highest level of service and support. If you are ready to bring your expertise, enthusiasm, and commitment to excellence to a forward‑thinking organization, we encourage you to apply. Together, we can continue to innovate, support, and inspire the communities we serve.
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