About brighthush
brighthush is a trailblazer in the automotive technology arena, delivering cutting‑edge repair shop software and financial solutions that empower technicians, shop owners, and their customers. With a mission to streamline operations, enhance customer satisfaction, and drive profitability, brighthush has become synonymous with reliability, innovation, and customer‑centric design. Our products are built on a foundation of cloud‑based architecture, intuitive user interfaces, and robust data analytics, allowing repair shops to focus on what they do best—providing top‑quality service while we handle the technology.
At brighthush, we believe that technology should be a partner, not a hurdle. That’s why we invest heavily in research, user experience, and continuous improvement. Our team is a vibrant mix of engineers, designers, sales professionals, and support specialists who collaborate across disciplines to create solutions that truly make a difference in the lives of our customers. If you’re passionate about technology, customer service, and the automotive industry, brighthush is the place where your expertise can shine.
About the Role
As a Customer Support Specialist at brighthush, you will be the frontline advocate for our tire solutions platform. You’ll provide expert software support, conduct engaging client training sessions, and nurture long‑term relationships with shop owners and technicians. This role is ideal for someone who thrives in a fast‑paced, collaborative environment, enjoys problem‑solving, and is eager to help customers unlock the full potential of our technology.
We’re looking for a motivated, detail‑oriented professional with 0‑2 years of customer support experience, a solid grasp of web‑based software, and a proven ability to juggle multiple projects simultaneously. If you’re a natural communicator, a quick learner, and a team player, we want to hear from you.
Key Responsibilities
- Software Support & Troubleshooting: Resolve technical issues reported by customers via phone, email, and chat. Diagnose problems, provide step‑by‑step solutions, and document resolutions in our knowledge base.
- Client Training & Onboarding: Deliver live and recorded training sessions to new users, ensuring they understand how to navigate and maximize the benefits of our tire solutions platform.
- Relationship Management: Build and maintain strong, trust‑based relationships with shop owners, technicians, and key stakeholders, acting as their primary point of contact for all support needs.
- Process Improvement: Identify recurring support challenges and collaborate with product and engineering teams to propose enhancements that improve user experience.
- Project Coordination: Manage multiple support tickets, training schedules, and follow‑up tasks, ensuring timely and accurate completion.
- Knowledge Base Development: Contribute to the creation and refinement of help articles, FAQs, and video tutorials that empower customers to solve common issues independently.
- Feedback Loop: Gather customer insights and relay them to the product team to guide future feature development and platform updates.
Essential Qualifications
- 0‑2 years of customer support or technical assistance experience, preferably in a SaaS or web‑based environment.
- Strong understanding of web‑based software architecture, user interfaces, and basic troubleshooting techniques.
- Excellent verbal and written communication skills in English, with the ability to explain complex concepts in simple terms.
- Proficiency in using ticketing systems (e.g., Zendesk, Freshdesk) and collaboration tools (e.g., Slack, Microsoft Teams).
- Demonstrated ability to manage multiple projects and prioritize tasks effectively in a remote setting.
- High level of empathy and a genuine desire to help customers succeed.
- Self‑motivated, proactive, and comfortable working independently while collaborating with cross‑functional teams.
Preferred Qualifications
- Experience in the automotive or repair shop technology industry.
- Familiarity with tire inventory management or shop management software.
- Basic knowledge of SQL or data querying to extract customer usage metrics.
- Previous experience delivering live training sessions or creating instructional content.
- Multilingual abilities or experience serving a diverse customer base.
- Certification in customer support or technical support (e.g., ITIL Foundation).
Skills & Competencies
- Technical Aptitude: Quick learner of new software features, APIs, and integration points.
- Problem‑Solving: Analytical mindset with a systematic approach to diagnosing and resolving issues.
- Communication: Clear, concise, and engaging communication across multiple channels.
- Time Management: Ability to juggle multiple tickets, training sessions, and follow‑ups without compromising quality.
- Collaboration: Comfortable working with product, engineering, sales, and marketing teams to drive customer success.
- Customer‑Centricity: Passion for delivering exceptional service and building lasting relationships.
- Adaptability: Thrives in a dynamic environment where priorities can shift quickly.
Career Growth & Learning Opportunities
At brighthush, your professional development is a top priority. We offer a range of learning pathways, including:
- On‑the‑job training with seasoned support engineers and product managers.
- Access to a comprehensive internal knowledge base and external learning resources.
- Mentorship programs that pair you with senior leaders in support and product.
- Opportunities to transition into advanced roles such as Senior Support Engineer, Product Specialist, or Customer Success Manager.
- Regular participation in industry conferences, webinars, and workshops to stay ahead of market trends.
We encourage you to take ownership of your career trajectory, set measurable goals, and pursue certifications that align with your interests.
Work Environment & Culture
brighthush is a fully remote company based in Utah, but our culture is anything but disconnected. We foster a collaborative, inclusive, and high‑energy atmosphere through:
- Weekly virtual team huddles and monthly all‑hands meetings.
- Open communication channels where ideas and feedback are welcomed.
- Flexible work hours that accommodate different time zones and personal commitments.
- A focus on work‑life balance, with generous vacation policies and mental health resources.
- Regular team‑building events, both virtual and in‑person, to strengthen relationships.
Our remote work model empowers you to design a workspace that suits your style while staying connected to a vibrant, supportive community.
Compensation & Benefits
While specific figures vary based on experience and location, brighthush offers a competitive salary package that includes:
- Base salary commensurate with market rates for entry‑level support specialists.
- Performance‑based bonuses and incentive programs.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off, sick leave, and parental leave.
- Professional development stipend and tuition reimbursement.
- Wellness programs, including gym memberships and mental health support.
- Employee stock purchase plan, allowing you to share in the company’s success.
We believe in rewarding hard work, fostering growth, and ensuring our team members feel valued and supported.
How to Apply
Ready to join brighthush and help shape the future of automotive technology? Click the link below to submit your application and take the first step toward an exciting career in customer support and innovation.
Apply for this job