Customer Support Specialist – Climate FieldView
Remote | St. Louis, MO Area Preferred
Interested in the intersection of
agriculture, technology, and customer support
? HGS is looking for a
Customer Support Specialist
to support Bayer Crop Science’s Climate FieldView platform and its customers across North America.
This is a
primarily remote position
, with preference given to candidates in the
St. Louis, Missouri area
who have the flexibility to attend occasional client meetings. Candidates outside the St. Louis area are also encouraged to apply.
HGS is a global leader in customer experience and business process management and has proudly supported Bayer Crop Science for more than 25 years.
What You’ll Do
As a Customer Support Specialist, you’ll provide best-in-class support to farmers, Climate dealers, and field sales teams using
Climate FieldView
. You’ll help customers get the most from the technology they rely on throughout the growing season.
Key responsibilities include
Provide product support via phone, email, and live chat
Assist with FieldView setup, installation, in-field operation, and troubleshooting
Diagnose technical issues, identify root causes, and escalate when needed
Document customer interactions and resolutions in Salesforce
Develop strong working knowledge of Climate FieldView products and technology
Respond to customer inquiries and callback requests in a timely manner
Provide some evening and weekend support during peak planting and harvest seasons
What We’re Looking For
Bachelor’s degree in Agriculture, Business, or a related field preferred
Strong problem-solving and troubleshooting skills
Excellent verbal and written communication
Ability to manage priorities in a fast-moving environment
Positive, customer-focused approach
Experience with Google Workspace and Salesforce preferred
Agriculture Experience Is a Plus!!!
Familiarity with agricultural equipment or precision-ag technology is highly valued, including:
Planters, combines, air seeders, and sprayers
OEM monitors and technology from John Deere, Case IH, Ag Leader, or similar manufacturers
If you enjoy
solving problems, working with technology, and helping customers succeed
, this is an opportunity to support a leading digital agriculture platform while working primarily from home.