Remote Customer Support Specialist: Beta-i
Position Summary: Beta-i is seeking a dedicated and customer-focused Remote Customer Support Specialist for their team. The successful candidate will provide fast, professional and helpful support to customers, partners, startups and other stakeholders interacting with Beta-i’s unique programs and services. We need someone who communicates well, pays attention to detail and can operate independently in a remote setting. Experienced multi-taskers working with internal teams to deliver a fantastic experience, recording consumer contact and resolving consumer complaints.
Key Responsibilities
- Answer client questions on email, chat and other support channels
- Provide accurate information on Beta-i activities, services, events and procedures
- Timely and competent handling of consumer problems and complaints
- Send technical or complex issues to the relevant internal team
- Keep record of customer contact and activities you have done
- Follow up with clients to ensure issues are being corrected the right way
- Answer customer questions about accounts, registration, scheduling and programming
- Identify the issues our clients continue to face and keep management informed of the trends
- Partner with operations, program and innovation teams when customer support has to be greater
- Deliver consistent, quality professional client experiences
- Provide recommendations to help improve the customer experience (overall) and help to improve customer support processes
Technical Requirements
- Experience in customer service, customer assistance, administration or equivalent position
- Excellent written and oral communication skills
- Organization, good problem-solving skills
- Good at handling multiple demands and prioritizing
- Good in itself at a remote place
- Strong computer skills including understanding of E-mail, chat, CRM and productivity applications
- Great attention to details
- Professional, patient and client focused approach
- Ability to communicate in a culturally and background sensitive way
Required Skills
- Experience in start-ups, IT firms, innovation projects or professional services; Experience supporting remote clients
- Experience with CRM and Ticketing System
- English fluency essential
- Other languages are a bonus
What is Beta-i
- Work from home atmosphere
- Opportunity to operate in an innovative global environment
- Partner with startups, organizations, entrepreneurs, and IT specialists
- Training and career development
- An energetic and team-oriented working environment
- New efforts and opportunities for customer’s experience