Company: ClaimsPro LP - International Programs Group
Customer Support Specialist - REMOTE - Arkansas, United States
We are seeking a Full Time Customer Support Specialist to join our team in Arkansas! This is a remote based position.
Reporting to the Specialty Group Team Lead, the Customer Support Specialist is responsible for certain programs and the day-to-day upkeep of claims. IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.
Job Responsibilities:
- Provides administrative support for client claims
- Maintains Claim Databases
- Sets up all new claims within the required time frame
- Answer all phone calls for client programs
- Provides follow up to all open claims in client systems and claim files
- Fills in on other programs when needed
- Attends monthly team meetings
- Other duties as assigned
Qualifications, Education and/or Experience:
- 1-2 years relatable customer support experience
- High School Diploma or Equivalent required
- Bachelor’s degree is preferred
- Computer Skills Proficient in Microsoft Office
Competencies:
- Strong writing skills and proper use of grammar to document claim file notes clearly with all communications and activities that occur during handling of the claim
- Excellent time management skills
- Strong Communicator (verbal and written)
- Ability to multi-task and handle high volume of concurrent tasks
- Work collaboratively with others inside and outside the company
Environment/Working Conditions:
- Only US residents will be considered
- Dynamic environment with tight deadlines, number and changing priorities
- All prospective employees must pass a background check
- Office environment including prolonged periods of computer use
- Remote working, but may be called into work in the office temporarily or permanently at any time
Hourly Rate of Pay: $17 USD per hour
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
Unsolicited Outreach Statement – Recruitment Agencies
- We will not accept unsolicited resume submittals from third-party recruiters and hereby request agencies do not contact our employees or managers directly to present candidates.
- Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.
- We welcome resumes submitted directly from candidates.
#IPG